Field Service Technician (DISA)

Norican is home to six leading, globally operating brands: DISA, Italpresse Gauss, StrikoWestofen, Simpson Technologies, Monitizer, and Wheelabrator. As one strong global partner, we are able to serve you better, faster and more efficiently, giving you access to all we have to offer and working in partnership to keep you performing with the latest knowledge and knowhow. From melting, dosing, and molding through to surface preparation, we provide the solutions to solve your challenges. In addition to equipment, the digital solutions we have unlock the data in your foundry, to enable you to perform to the best of your ability. A global network of engineering expertise, manufacturing capacity and service support ensures we are where our customers need us to be, at every stage of their process and for every challenge they may face.

Norican Group North America operation is head-quartered in La Grange, GA. The Norican Group employs over 2,000 people on 4 continents

POSITION PURPOSE

The Field Service Technician will be responsible for representing DISA in the marketplace and to build and reinforce customer relationships by providing responsive service to them. A successful hire will install, trouble shoot and repair DISA’s green sand molding equipment and inspect DISA’s molding equipment to identify all future parts and service needs. This position can be based from a home office anywhere in the US that has a major international airport within a short distance from home.

ESSENTIAL FUNCTIONS:

The Field Service Technician will be responsible for:

• Installation of new equipment
• Trouble shoot and repair DISA green sand molding equipment.
• Inspect machines for safety, mechanical, hydraulic, pneumatic and electrical problems.
• Perform electronic and hydraulic tune-ups to machines.
• Evaluate the customer’s needs for machine parts.
• Conduct training classes to inform and educate customer’s maintenance personnel.
• Conduct direct and clear communication with the customers regarding their specific needs.

CAPABILITIES, EDUCATION AND EXPERIENCE REQUIREMENTS INCLUDE:

• Ability to build strong relationships with key stakeholders (maintenance personnel and management) within customer’s organization.
• Ability to manage the activities of the customer’s maintenance personnel and / or outside contractors during machine installations or major overhauls.
• Strong communication skills coupled with technical knowledge and aptitude. Must be good at problem solving and decision making and communicating these issues to clients in a positive and helpful manner.

Communications Skills

• Oral: Excellent verbal skills required to communicate complex instructions and analysis and present ideas, concepts and solutions to all levels of employees.
• Language Fluency: Qualified candidates must be fluent in English and Spanish would be a plus
• Written: Excellent written skills are required to issue instructions and present ideas, concepts, and solutions to all levels of employees and vendors via email, graphs, charts, etc., that are organized, clearly stated and concise.

SKILLS & ABILITIES:

• Education: Bachelor's degree in an engineering or business-related discipline/major. Will consider high school graduate with the requisite on-the-job experience and knowledge.
• Experience:
• Previous experience in the maintenance area of a foundry operation.
• Previous hydraulic, pneumatic, electrical and electronics experience.
• Strong computer skills utilizing Microsoft Office products.
• Experience with sales, customer service, and key account management on a regional or national level requiring extensive travel and self-direction.
• Experience from an organization with a very strong focus on customer service
• Electrical, Mechanical, Pneumatic, Hydraulic, PLC knowledge and aptitude required.
• Computer Skills:
• Proficient computer skills, including Microsoft Office/Outlook.
• Other Requirements:
• This position has access to very sensitive business information and is subject to a signed Confidentiality, Non-competition and Invention Assignment Agreement. Understanding of scheduling, purchasing, production, transportation, credits, debits, and accounting terms. Ability to work in a changing team environment, with efficiency, accuracy and as a professional. Must be flexible and willing to work in areas and on problems that may not normally be part of the position but required for the efficient operation of the business. Must be professional in working with different personalities and under occasional stressful situations. Knowledgeable of product developments, nomenclature and its relation to sales analysis and operating statements.

Education:

• High school or equivalent (Required)

Experience:

• PLC: 3 years (Required)
• Electrical/Hydraulic/Pneumatic: 3 years (Required)
• metal casting & moulding equipment maintenance: 2 years (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 90% (Required)

Work Location: Remote