Trackless Moving Target (TMT) Field Service Representative for Pratt Miller
Max Bill Rate: XX58
Primary work location is Fayetteville, NC with optional travel to Leesville, LA
Travel: 90-100% (Primary travel to Fayetteville, NC with Optional travel to Leesville, LA )
6 month contract with possible extension/conversion to FTE
Initial Training in New Hudson before going to Fayetteville, NC, Leesville, LA
Per diem is XX64 per day with XX48 on first and last day of travel based on location. Note Contractor will receive Per diem while working remotely
Interview Process
Phone Screen
Team Video Interviews
Onsite interview
Required
HS Diploma AND Technical degree
US Citizenship, US Permanent Resident or ability to meet licensure requirements for lawful access to ITAR/EAR controlled information
Ability to obtain security clearance
Top Qualifications
Ability to use all types of power tools, lifting devices, carrying or support equipment,
including safe use of slings and chains
Able to demonstrate proficient computer skills and use of MS Office programs
Able to prepare written technical reports
Demonstrated professionalism and ability to interact with all levels of employees and
customers
High-Voltage, Autonomous, & By-wire Systems experience
Experience with military or robotic vehicle systems and sub-systems
Electrical and hybrid vehicle systems experience
Experience working on military bases/ranges and with military personnel
What is preferred but not required?
Class A CDL driver License
Experience towing trailers
Ability to acquire a CDL
Position Overview
Pratt Miller is seeking an experienced and detailed oriented Field Service Representative (FSR) to work closely with a talented cross-functional engineering and manufacturing team on the execution of low-volume production programs. We are looking for an enthusiastic self-starter that can deliver the highest level of customer service experience while contributing to the development of a small team of two to ten people. Our goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. The explosive growth experienced at Pratt Miller has resulted in this opportunity to develop and grow an FSR team focused on tactical, combat, robotic, and vehicle integration programs. Depending on the blend of talent, skills and experience, the ideal candidate will have the capability to continue the evolution of this department. Reporting to the Lead FSR while directly supporting the Product Engineering Team, you will be working with a highly energetic team focused on fast-paced product development and unsurpassed quality. Typical Defense Products may include items such as vehicle upfit kits, mobility enhancement components, weapon system components and integration kits, radar/surveillance systems, security systems, defense platforms, Counter-UAV solutions, autonomous target systems, robotic platforms, and advanced military vehicles. Effective collaboration and communications with customers, suppliers, engineering, purchasing, quality, manufacturing, and sales is critical to being successful in this position.
Essential Duties And Responsibilities
Supports the installation, maintenance, operation, troubleshooting, repair, and
customer training of Pratt Miller products at customer locations, military bases, and
training/test sites
Assist the development and creation of Pratt Miller technical manuals, work instructions,
and service manuals
Possess intimate knowledge of Pratt Miller solutions in order to support customers,
both remotely and in the field
Inform customers about the use of the Pratt Miller products through formal or informal
training, including maintaining user documentation that may include service and
maintenance manuals
Translate customers needs into potential improvements to the platform, by presenting
information to the design teams about customer usage and interaction
Assist all Design for Serviceability activities early in the product life cycle
Provide build/assembly support during the prototype, pilot, and production phases
Assist in the growth of the Pratt Miller FSR team and their associated capabilities
Perform inspection, repair, and troubleshooting tasks on multiple platform vehicles
Document in-field issues and report to engineering team
Help establish a preventative maintenance schedule to be carried out regularly by
customers
Provide input for escalation of difficult-to-solve problems to the designated technical
support group
Operate and maintain robotic vehicles in support of development and training activities
Assure that all customers problems are handled with a minimum delay and within the
allotted time
Essential Knowledge And Skills
Ability to clearly communicate technical information, both verbally and in writing
Able to perform in a dynamic and fast paced environment
Ability to troubleshoot and problem-solve in a logical methodical manner
Establish and maintain a positive customer interaction experience
Ability to interface with multiple departments to accomplish tasks
Self-motivated with the ability to manage his/her own workload to achieve deadlines
Ability to use common power tools, hand tools, multi-meters etc. to service products
and troubleshoot problems.
Ability to work from technical manuals, work instructions, work orders and follow-up of
historic troubleshooter findings and notes
Design for Serviceability experience
Strong understanding of engineering fundamentals and principles
Desired Specialized Skills And Knowledge
Ability to use all types of power tools, lifting devices, carrying or support equipment,
including safe use of slings and chains
Able to demonstrate proficient computer skills and use of MS Office programs
Able to prepare written technical reports
Demonstrated professionalism and ability to interact with all levels of employees and
customers
High-Voltage, Autonomous, & By-wire Systems experience
Experience with military or robotic vehicle systems and sub-systems
Electrical and hybrid vehicle systems experience
Experience working on military bases/ranges and with military personnel
CDL license is desirable but not required
Education / Certification / Years Of Experience
Must have a high school diploma
5+ years of experience in roles with increasing responsibility that include assisting the
technical and operations teams. Experience in technology-driven field service is a critical
core competency and is an important asset for this position
Must have a valid driver s license with ability to acquire a U.S. passport
Must have the ability to obtain and maintain a US Security Clearance
Technical degree or Certification from a vocational school or other recognized source
such as a military service-related Advanced Individual Training preferred
Work Environment
Fast-paced environment with minimal supervision
Work is often performed in a variety of work environments including a typical interior
office environment, shop environment, customer worksite, and outdoor test facilities
Work around Pratt Miller products may involve exposure to extreme temperatures, dirt,
dust, loud noises, chemicals, high voltage systems, and heavy equipment / machinery
Physical Demands
Ability to travel with and maneuver a travel kit weighing ~40 lbs.
Ability to perform diagnostic and troubleshooting activities along with basic repairs on
vehicles in a variety of work environments: workshops, outdoor test facilities, etc.
Expected Hours Of Work
Flexible working hours
40-45 hours per week with occasional overtime
Extensive travel required
This position will require lawful access to ITAR/EAR controlled information and employees in this role will need to meet those requirements. Requirements include US Citizenship, US
Permanent Resident or ability to meet licensure requirements.
Suggested KSAs To Search From
Direct Manufacturer technician experience, Dealerships, Journeyman Tech, End of Line Tech
Engineering Product Development / Prototype technician
Applications Engineer / Test engineer
Hybrid Electric vehicle technician
ASE certified technician
Graduate from Technical school with Certificate in Automotive Technology
Automotive ASE Certifications
Advanced Electrical technical training and experience with Manufacturer
Experienced traveling to troubleshoot issues in the field.
Associates of Applied Science
Knowledge, experience and training on Hybrid electric vehicles
Factory Technician training including Advanced electrical training & certifications.
Strong understanding of engineering fundamentals and principles
High-Voltage, Autonomous, & By-wire Systems experience
Experience with military or robotic vehicle systems and sub-systems
Electrical and hybrid vehicle systems experience Pre-Identified Candidate Question
Additional Details
Manager's Requested Bill Rate : 58
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
Staffing and Recruiting
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