ABB is seeking a Systems Drives Field Service Engineer. This role is responsible to support our growing system drives business. Our systems are used in Pulp & Paper, Metals & Mining, and Cement industries. This position requires an individual with excellent troubleshooting skills, and a person with a strong technical background in drives and motors. The position requires 80% travel to service our demand-based customers throughout the USA. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
Your responsibilities
Installation supervision according to manufacturer’s specifications of new equipment at customer sites.
Interprets maintenance manuals, schematics, and software tools. Repairs equipment, utilizing knowledge of electronics and using test instruments, computers, and hand tools.
Lead workers in servicing and repair of ABB equipment. As required, instruct customer in electrical theory and operation of ABB Drives. Lead drive system commissioning projects.
Consults with engineering personnel to resolve unusual problems in system operation and maintenance.
Advise management regarding customer satisfaction, product performance and suggestions for product Improvements.
Learn ABB tools such as Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, Amex Travel.
Your background
Associates degree in a related field and 2+ years of related work/military experience required. Or HS diploma/GED and 4+ years of related work/military experience required.
Understanding of AC and DC drive systems.
Experience: performing field service engineering for AC and DC coordinated drive systems; and using test equipment including Oscilloscopes, Data Loggers, PDMA motor testing, and CMC measurements. Work with ABB 800xA is a plus.
The candidate must be able to analyze and test system hardware and software performance applicable OEM integrated machines.
Candidates must already have a work authorization that would permit them to work for ABB in the US.
Must be available 24/7 based upon business necessity. Up to 80% travel required.
Ability to write detailed technical field service reports.
Ability to troubleshoot, test, repair, and service technical equipment.
Comply with ABB and customer safety requirements. Complete all designated safety training on time.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Other
Industries
Automation Machinery Manufacturing and Industrial Machinery Manufacturing
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