We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales, and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears, and voice of Ford.
In this position...
The Field Service Engineer (FSE) is the primary interface to Dealers/Technicians to provide repair assistance. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, and tackle all challenges with a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is a plus.
Responsibilities
What you'll do...
Provide repair assistance on "difficult to repair" vehicles to improve Customer Satisfaction and Fix it Right the First Time
Support the product concern identification and resolution process with Product Development and Quality teams
Provide support to Ford and Lincoln dealerships to help improve their overall repair capability (technical competence, tools and equipment, service repair information, diagnostics, etc.
Support Company initiatives that enhance the vehicle diagnosis and repair process
Develop and author technical documents for publication
Ability to travel overnight, as required
Qualifications
You'll have...
Bachelor’s Degree required in Automotive Technology, Automotive Management, or Engineering required
2+ years of experience using Microsoft Office Suite
1+ years of automotive experience
3-4 days of local travel per week required
Occasional overnight stay may be required
Must be willing and able to work outside of traditional business hours on occasion
Must currently live in or be open to relocate to Market Area
Must have a valid and unrestricted Driver’s License
Even better, you may have...
ASE certification preferred
Ford specific Automotive Repair Technical Training
Automotive dealership or independent "hands-on" vehicle repair experience, Ford and/or Lincoln Brand
Ability to independently plan, organize, reorganize, prioritize and problem-solves issues
Professionalism including customer service/interface skills/experience
6+ months experience working with Ford Motor Company
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
https://fordcareers.co/GSRnon-HTHD
This position is a range of salary grades 5-8.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
Motor Vehicle Manufacturing
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