Field Service Engineer

Field Service Engineer

Must Haves:

• Working experience with hand tools (oscilloscope, digital voltmeter, etc.)
• Comfortable interfacing with customers/clients in person
• 2+ years of professional engineering experience. Hands on engineering experience.
• Electrical or Mechanical Engineering Degree
• Knowledge of semiconductors (professional experience is ideal but any school projects, internships, courses are acceptable)
• 2-5 years of experience
• US Citizens or Green Card Holders only

Perks:

• 35 hour work weeks (anything over is over-time)
• 3 weeks Paid Vacation
• 401k Match
• Commuting Allowance
• Tuition/ Self-Improvement monthly reimbursement
• 100% employer paid medical, dental, and vision coverage (no out of pocket costs for employees)

Nice to Have:

• Knowledge of photomask, MASK INSPECTION, inspection, metrology (EUV/DUV)

Job Description:

• This junior-level Engineer position is responsible for providing field service engineering activities to Company customers independently
• This position troubleshoots more complicated products and problems.
• Essential Job Functions Field Service Engineering
• Receives service calls from customer.
• Determines customer need or problem and responds accordingly.
• May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company’s products at customer site.
• Performs preventative maintenance on Company products.
• Establishes and manages a local maintenance service
• Provides liaison between customer and applications programmer for customer requests involving change in applications.
• Researches market needs and customer applications of Company products.
• Submits application report to management in a timely manner.
• Supports sales activities and establishes and maintains good relationship with customers.
• Participates in sales meetings as required.
• Provides training to other Company field service engineers as needed.
• Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner