Will support Sensing & Monitoring products that are made in Switzerland, mainly power industry products... in any kind of plant--nuclear, power, oil & gas, etc. Switzerland makes vibration sensors. These have different warning lights. Also makes combustion sensors. Engineer will service these systems. Will travel to the sites to evaluate, correct issues. Also, customer may want to purchase products and ask us to build to certain specifications for them (commissioning new systems). Conduct training classes to customers either in office or on customer's site. Engineer would be instructor (5-7 classes a year). Training customers on the product/system, giving customer some hands-on experience. This would enable troubleshooting with engineer over the phone instead of traveling to site. Support Sales as technical expert; may join Sales on presentations to customers.
High Performer Attributes
Ability to go to the site and solve customer's problem...make customer happy
Willingness to learn and absorb; problem solver
Willingness to travel to sites on regular basis; people that enjoy adventure; not in office every day; every day is different
Inquisitiveness; ask questions; call team for support; be tenacious; get along well with the team--supportive, collaborative, team oriented
Ability to crawl around the machine, get dirty, work with technician; then go in and report to Plant Manager in a professional manner Independent worker, able to travel, function on your own on the road
Write a technical report on what you've done at the site
AutoCad or SolidWorks helpful, MS Office; software installation experience a plus
Local Area Network (LAN) – basic/small network
Job Designation
The Field Services Engineer provides significant technical expertise and engineering solutions to customers and sales. Resolves a variety of technical issues relative to scheduling, installations, troubleshooting and reporting. Works to ensure customer satisfaction through quality of work and service.
Job is based in Londonderry, New Hampshire.
Job Core Responsibilities
Travel to customer site to perform installation, commissioning, trouble-shooting of Meggitt monitoring systems.
Ensure customer satisfaction while providing quality service in accordance with contractual agreements and safety standards.
Strong deductive reasoning to identify problems or make recommendations for improvements
Provide technical assistance (software, application, configuration, etc.) for supporting Meggitt monitoring systems to our customers, subsidiaries, or representative.
Promote Meggitt product & services and growth initiatives by providing technical sales support.
Attend Trade Shows & User Groups to provide technical support and best practices.
Assist with generating proposal in response to customer bid package. Review technical specifications and provide guidance on solutions while adhering to Meggitt standards and business interests.
Assist in developing and maintaining the material used for training purposes.
Lead training programs on instruments, troubleshooting best practices and monitoring systems/software.
Complete reports to professional standards and in timely manner.
Provide drawings and supporting material for technical proposals or service report.
Arrange travel logistics and submit expense reports while being good steward of Meggitt resources.
Job Specifications
Education: Bachelor degree in Engineering or Engineering Technology (Electronics or Mechanical) or other related technical field
Years’ Experience: Minimum 2-3 years of relevant experience; knowledge of rotating machinery operation and control systems preferred. Knowledge of the condition monitoring market a strong asset.
Skills
Energy and/or Oil & Gas industry experience preferred
Familiarity with tools including but not limited to: proximity probe test kits, shaker tables, thermocouple calibrator, RTD calibrator, handheld DMM, function generator, power supply, oscilloscope and basic hand tools preferred
Strong electronics and mechanical troubleshooting skills; hands-on approach; knowledge of machinist tools and electrical trade; ability to read, interpret, and understand mechanical and electrical prints
Experience using AutoCAD preferred
Ability and willingness to travel (up to 75%) domestically and internationally, on a limited basis, required
Valid driver license is required to travel to customer locations
During peak seasons may work significant overtime
Proficient with computer systems (including MS Office)
Demonstrate authority and assurance dealing with people
Excellent written and oral communication skills, public presentation and training skills to convey concepts to business and technical personnel
Effectively communicate technical opinions and recommendations to customers based on supporting data and analysis
Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines
Ability to set and meet aggressive targets and work under stressful working conditions
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Defense and Space Manufacturing, Aviation and Aerospace Component Manufacturing, and Airlines and Aviation
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