As a Field Service Engineer, you will act as a Customer Solutions Advocate, responsible for evaluating existing customer equipment and providing innovative solutions to technical issues. Your role includes recommending equipment, troubleshooting, and resolving technical problems reported by customers.
Key Responsibilities:
On-Site Visits: Conduct field visits to gather data, collaborate with customers on potential solutions, and oversee equipment installations
Technical Issue Resolution: Investigate and resolve customer-reported technical issues with thorough analysis and effective solutions
Customer Collaboration: Maintain clear communication and timely reporting to ensure high-quality service
Equipment Compliance: Ensure all new or modified installations meet industry standards, company guidelines, and customer requirements
Performance Review: Review performance reports and inspect malfunctioning equipment to identify issues
Root Cause Analysis: Analyze inspection reports to determine root causes and recommend repairs, replacements, upgrades, or corrective actions
Problem Resolution Coordination: Work with Field Service, Engineering, and other departments to expedite service
Reporting: Maintain detailed records and submit reports to the Field Service Supervisor
Recommendations: Provide feedback to the Field Service Supervisor about recurring equipment issues for corrective action
Professionalism: Demonstrate regular attendance, punctuality, and flexibility, working on-site and overtime as needed
Team Collaboration: Work effectively with colleagues, customers, vendors, and management, displaying professionalism and respect
Multitasking: Handle multiple tasks in a fast-paced environment and contribute positively to department operations
Requirements
Qualifications:
Education and Experience: Bachelor's degree or equivalent experience (minimum three years) in a related field
Travel: Ability to travel up to 50% of the time
Benefits
Join us in delivering exceptional technical solutions and ensuring customer satisfaction through dedicated field service engineering. Apply today to make a significant impact!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Manufacturing
Industries
Primary and Secondary Education and Non-profit Organizations
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