FLAG Solutions LLC

Field Service Engineer

FLAG Solutions LLC High Point, NC
FLAG Solutions LLC

Field Service Engineer

FLAG Solutions LLC High Point, NC
4 months ago
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Responsibilities

  • Installing, aligning, and servicing lasers, resistance welders, and workstations with PLCs and motion control hardware and software
  • Making changes to PLC and motion control programs
  • Training customers in the use and maintenance of our products
  • Answering telephone inquiries regarding product operation, maintenance, and applications
  • Writing field visits and customer inquiry reports
  • Work with customers and other visitors on application development in-house
  • Other tasks and projects as assigned by the management of the company from time to time

Education, Experience, & Skills

  • 4-year degree in engineering, materials, physics, chemistry, or related discipline.
  • Good customer interface, verbal, and written communications skills
  • Good practical electrical and mechanical troubleshooting knowledge
  • Logical analysis of technical problems, ability to understand problems as described by the customer
  • Proficient PC computer skills including Microsoft Office products
  • Lift and carry 50 pounds
  • Significant travel by air and car (over 75% of the time).
  • Coordinate work and appointments with headquarters. Take care of our customers.

Desirable

  • Manufacturing, laser, materials processing, and/or resistance welding background or experience
  • Ability to read, write, and speak Japanese.

Requirements

  • Experience in maintenance of industrial control equipment; preferred
  • Exceptionally computer literate
  • Computer programming experience; experience in industrial control equipment preferred
  • Experience in customer service or field engineering is a plus
  • Experience in motion control to include M and G codes; preferred
  • Ability to learn and read ladder logic.
  • Experience in training customers in the use of capital equipment; preferred.
  • Able to travel domestically and internationally on short notice
  • Valid US Passport required

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Appliances, Electrical, and Electronics Manufacturing

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