Field Operations Technician II
Field Operations Technician II
FastBridge Fiber
Wyomissing, PA
See who FastBridge Fiber has hired for this role
Job Description
This position is responsible for the installation and repair of FTTx. This may include, but not be limited to, the installation and maintenance of data equipment and/or service at the customer premises and providing revenue-enhancing offers to the customer such as speed upgrades.
Duties & Responsibilities
We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
FastBridge Fiber is not interested in contracting with third parties for recruitment services. We are not interested in hearing from recruitment agencies or recruiters in regards to any of our open positions.
Company Description
We’re new. We’re fresh. We’re building our company and our fiber network from the ground up, and you can be part of our very first team. With such rapid growth comes many opportunities for advancement, especially for those superstars who join us at this stage.
We’re curating a passionate, smart, and agile team. We look for ways to simplify things while exceeding our goals, and together we are building a company that we will continue to enjoy working for. Collaboration is a way of life for us, and we can’t wait to see what you bring to the team!
To top it off, we offer a competitive total compensation package, including health, dental and vision benefits, and more.
FastBridge Fiber is a modern fiber-optic internet service company providing ultra-fast and highly reliable service to homes and businesses over our newly constructed all-fiber network. our network is built with today’s customers in mind; customers with multiple connected devices demanding the fastest speed and highest reliability. Customers enjoy hassle-free pricing plans and attentive customer service with FastBridge Fiber.
We are committed to hiring and investing in the local communities we serve.
We’re new. We’re fresh. We’re building our company and our fiber network from the ground up, and you can be part of our very first team. With such rapid growth comes many opportunities for advancement, especially for those superstars who join us at this stage. We’re curating a passionate, smart, and agile team. We look for ways to simplify things while exceeding our goals, and together we are building a company that we will continue to enjoy working for. Collaboration is a way of life for us, and we can’t wait to see what you bring to the team! To top it off, we offer a competitive total compensation package, including health, dental and vision benefits, and more. FastBridge Fiber is a modern fiber-optic internet service company providing ultra-fast and highly reliable service to homes and businesses over our newly constructed all-fiber network. our network is built with today’s customers in mind; customers with multiple connected devices demanding the fastest speed and highest reliability. Customers enjoy hassle-free pricing plans and attentive customer service with FastBridge Fiber. We are committed to hiring and investing in the local communities we serve.
This position is responsible for the installation and repair of FTTx. This may include, but not be limited to, the installation and maintenance of data equipment and/or service at the customer premises and providing revenue-enhancing offers to the customer such as speed upgrades.
Duties & Responsibilities
- Perform assigned fiber internet installations in accordance with established codes, procedures, and industry standards
- Inside wiring and fiber jumper installation within the HUB and customer sites
- Optical Network Terminal (ONT) activation
- Perform basic splicing and basic fiber maintenance
- Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. Document actions performed, quality measures/readings, resolutions, etc.
- Customer education of streaming services using Amazon firestick, Roku, or equivalent
- Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate
- Complete and adhere to all necessary safety training, standards, and regulations.
- Ensure vehicle has the proper equipment to complete assigned work (CPE, installation materials, tools, and test equipment)
- Focus on meeting or exceeding individual and team objectives and key customer success metrics (install completion, CSAT, Meantime to Resolution, etc.)
- Interact with the customer to educate and negotiate the placement of equipment; ensures the customer is satisfied with the work performed. Responds to inquiries and provides follow-up
- Perform other duties as requested
We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
FastBridge Fiber is not interested in contracting with third parties for recruitment services. We are not interested in hearing from recruitment agencies or recruiters in regards to any of our open positions.
Company Description
We’re new. We’re fresh. We’re building our company and our fiber network from the ground up, and you can be part of our very first team. With such rapid growth comes many opportunities for advancement, especially for those superstars who join us at this stage.
We’re curating a passionate, smart, and agile team. We look for ways to simplify things while exceeding our goals, and together we are building a company that we will continue to enjoy working for. Collaboration is a way of life for us, and we can’t wait to see what you bring to the team!
To top it off, we offer a competitive total compensation package, including health, dental and vision benefits, and more.
FastBridge Fiber is a modern fiber-optic internet service company providing ultra-fast and highly reliable service to homes and businesses over our newly constructed all-fiber network. our network is built with today’s customers in mind; customers with multiple connected devices demanding the fastest speed and highest reliability. Customers enjoy hassle-free pricing plans and attentive customer service with FastBridge Fiber.
We are committed to hiring and investing in the local communities we serve.
We’re new. We’re fresh. We’re building our company and our fiber network from the ground up, and you can be part of our very first team. With such rapid growth comes many opportunities for advancement, especially for those superstars who join us at this stage. We’re curating a passionate, smart, and agile team. We look for ways to simplify things while exceeding our goals, and together we are building a company that we will continue to enjoy working for. Collaboration is a way of life for us, and we can’t wait to see what you bring to the team! To top it off, we offer a competitive total compensation package, including health, dental and vision benefits, and more. FastBridge Fiber is a modern fiber-optic internet service company providing ultra-fast and highly reliable service to homes and businesses over our newly constructed all-fiber network. our network is built with today’s customers in mind; customers with multiple connected devices demanding the fastest speed and highest reliability. Customers enjoy hassle-free pricing plans and attentive customer service with FastBridge Fiber. We are committed to hiring and investing in the local communities we serve.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Telecommunications
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