Field Operations Technician II

Job Description

This position is responsible for the installation and repair of FTTx. This may include, but not be limited to, the installation and maintenance of data equipment and/or service at the customer premises and providing revenue-enhancing offers to the customer such as speed upgrades.

Duties & Responsibilities

• Perform assigned fiber internet installations in accordance with established codes, procedures, and industry standards
• Inside wiring and fiber jumper installation within the HUB and customer sites
• Optical Network Terminal (ONT) activation
• Perform basic splicing and basic fiber maintenance
• Utilizes various test equipment to analyze equipment trouble and takes appropriate maintenance action. Document actions performed, quality measures/readings, resolutions, etc.
• Customer education of streaming services using Amazon firestick, Roku, or equivalent
• Interprets schematic work order drawings to determine job specifications and installation needs. Orders and/or obtains required equipment. Effects problem solving where appropriate
• Complete and adhere to all necessary safety training, standards, and regulations.
• Ensure vehicle has the proper equipment to complete assigned work (CPE, installation materials, tools, and test equipment)
• Focus on meeting or exceeding individual and team objectives and key customer success metrics (install completion, CSAT, Meantime to Resolution, etc.)
• Interact with the customer to educate and negotiate the placement of equipment; ensures the customer is satisfied with the work performed. Responds to inquiries and provides follow-up
• Perform other duties as requested
  
  

Company Description

We’re new. We’re fresh. We’re building our company and our fiber network from the ground up, and you can be part of our very first team. With such rapid growth comes many opportunities for advancement, especially for those superstars who join us at this stage.

We’re curating a passionate, smart, and agile team. We look for ways to simplify things while exceeding our goals, and together we are building a company that we will continue to enjoy working for. Collaboration is a way of life for us, and we can’t wait to see what you bring to the team!

To top it off, we offer a competitive total compensation package, including health, dental and vision benefits, and more.

FastBridge Fiber is a modern fiber-optic internet service company providing ultra-fast and highly reliable service to homes and businesses over our newly constructed all-fiber network. our network is built with today’s customers in mind; customers with multiple connected devices demanding the fastest speed and highest reliability. Customers enjoy hassle-free pricing plans and attentive customer service with FastBridge Fiber.

We are committed to hiring and investing in the local communities we serve.

We’re new. We’re fresh. We’re building our company and our fiber network from the ground up, and you can be part of our very first team. With such rapid growth comes many opportunities for advancement, especially for those superstars who join us at this stage. We’re curating a passionate, smart, and agile team. We look for ways to simplify things while exceeding our goals, and together we are building a company that we will continue to enjoy working for. Collaboration is a way of life for us, and we can’t wait to see what you bring to the team! To top it off, we offer a competitive total compensation package, including health, dental and vision benefits, and more. FastBridge Fiber is a modern fiber-optic internet service company providing ultra-fast and highly reliable service to homes and businesses over our newly constructed all-fiber network. our network is built with today’s customers in mind; customers with multiple connected devices demanding the fastest speed and highest reliability. Customers enjoy hassle-free pricing plans and attentive customer service with FastBridge Fiber. We are committed to hiring and investing in the local communities we serve.