Field Application Engineer

Delta, founded in 1971, is a global leader in switching power supplies and thermal management products with a thriving portfolio of smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across five continents. Delta has 158 sales offices, 72 R&D centers and 48 manufacturing facilities worldwide

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the DJSI World Index of Dow Jones Sustainability™ Indices for 11 consecutive years. In 2021, Delta was also recognized by CDP with leadership level ratings for its substantial contribution to climate change and water security issues and named Supplier Engagement Leader for its continuous development of a sustainable value chain.

Position Purpose:

In this Field Application Engineer role for servo systems, you will require a high level of technical product expertise to achieve desired business outcomes. You will be responsible for all technical aspects of the assigned product lines to support product management, sales, and other functional groups to execute the strategy across Delta businesses, partners and customers.

Key Account Support:

·Support technical aspects of specific application

·Support sales team efforts in providing a high level of support

·Maintain expertise in customized product

General Product Support:

·Support technical aspects of general use product

·Maintain expertise in standard product line

·Support general applications

Training / Services Support:

·Pre-Sales training and services

·Post-Sales training and services

·Product documentation owner

Operational Excellence and Process Efficiency:

·Continuous improvement efforts on operations and process improvements

·Support for global service, RMA, and factory initiatives

Duties/Responsibilities:

• Strong communication and organizational skills:

1. Ability to understand a customer needs and to probe for answers, and then determine a solution and advocate that solution to the customer.
2. Ability to work with customers and internal stakeholders and make sure all deliverables are met.

• Build and Maintain relationship with key OEM/ODM customers to engage early design in jobs.

Maintain a high degree of technical knowledge: Collaborating with sales team, engineers, and product managers for obtaining accurate information of application usage, system operations, and product management.

Working closely with HQs and Factory in Asia to follow project status..

Performing the desired tests and installation procedures: Preparing detailed schedule regarding the project specification, conducting research on market trends in field application, and analyzing the emerging trends for recommending the new application engineering products.

Capacity to identify risks and raise issues to relevant stakeholders

Quick learner and flexible to adopt of company working culture and processes

Qualifications:

• Bachelor Degree in Electrical Engineering is required; additional education a plus
• 3+ year’s professional experience with servos
• Experience with Power Electronics is required

Preferred

• Applies professional concepts
• Drive to continuously increase technical abilities and expand technical knowledge
• Ability to understand a customer needs and to probe for answers, and then determine a solution and advocate that solution to the customer
• Effective verbal and presentation skills and knowledge of using Microsoft Office products
• Able to travel out of state and country
• Detailed and results oriented with a strong sense of initiative in tackling tasks
• Ability to manage multiple projects and activities at one time
• Strong commitment to teamwork and the success of others
• Highly motivated self-starter with time management skills
• Ability to adapt to Delta’s unique and dynamic culture
• Bilingual in Mandarin is a plus

20% Travel required with overnight stays