The purpose of this position is to provide assistance to the facility management team to ensure the successful competition of client facility needs.
Individual will act as the "go to" person for site, customer service personality needed, client facing all day in this role.
Being the guide for the facility.
Responsible for onboarding activities, greeting clients face to face, Badge intake, showing client around Admin functions of the site and how it functions/ownership.
Facilitate meeting processes, involvement in meeting planning and organizing.
Day To Day Responsibilities
Responds to client inquiries and concerns.
Ensures timely and quality service delivery to clients.
Follows up with clients to ensure customer satisfaction.
Creates work orders and assigns work orders to multiple technicians, subcontractors, and vendors.
Communicates work orders to technicians and assists management in resolving problems.
Provides reports on open and closed work orders and checks status with the appropriate technician or vendor.
Maintains files on work orders, proposals, and department files.
Creates vendor files and checks accuracy on completed paperwork submitted by vendors.
Trains vendors on work order and billing procedures.
Processes invoices and ensures proper cost center coding with the inspections on the facility campus.
Uses pc and/or PDA for work order system, email, ESS, and training.
Assist with process and procedure training.
Other duties may be assigned.
Years' Experience Required
1+
Education Requirements
HSD
Systems/Software Proficiencies
Microsoft Office Suite
Top 5 Must Have Skills
Experience with Microsoft Office Suite and scheduling.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.
Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to effectively present information to an internal department and/or large groups of employees.
Physical requirements include stooping, standing, walking, climbing stairs and ladders and ability to lift and carry heavy loads of 50 lbs. or more.
Nice To Have
Pharmaceutical experience in past
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Staffing and Recruiting
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