This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community.
What This Job Involves
The Operations Coordinator will provide support to the Senior Site and/or Assistant Facility Managers with operational activities in maintenance and operations, accounting and finance, vendor oversight, equipment and supplies, occupancy services and proactively develop and maintain client relationships ensuring that expected service levels are achieved.
Service Delivery
Act as a single point of contact for a client retail/office site or group of sites.
Actively support an environment of teamwork, co-operation, performance excellence, and personal success.
Conduct daily walkthroughs to ensure clean and organized office.
Respond to all work orders in a timely manner, ensuring KPI compliance and excellent customer service.
Identify opportunities for improved operation and service excellence, making recommendations for conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times and the provision of a safe workplace.
Schedule and manage repairs and maintenance, minor works and other work requests, tracking to completion.
Provide information and direction to vendors, facilities staff and other service providers as required to ensure excellent coordination and execution of work, with minimal disruption.
Assist in the procurement of vendors and services as required.
Complete room setup and take down of furniture and audio/visual equipment for meetings, training, and special events
Other duties that may include but are not limited to: reception and guest support, mail and courier services, office supplies and equipment maintenance, landlord relations and management of building access passes, safety and security support.
Update and maintain accurate records and official documentation for the site/s including web pages where any other activities to support JLL and/or operations, including, but not limited to: moves/reconfigurations, events, reception, and building operations.
Maintain and propose emergency response plans including evacuation, implementation of after-hours emergency response, and environmental health and safety. Act as first point of contact for after hours issues and emergencies.
Client Relationship Management
Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service, as reflected by client feedback.
Coordinate site operations in accordance with all agreed policies, procedures and contract scope.
Finance / Cost Control / Profitability
Complete finance and purchasing tasks as assigned by Senior / Asst Site Manager.
Assist the Senior / Asst Site Manager to achieve or exceed financial targets and key performance indicators.
Assist with the annual budgeting and quarterly forecasting processes for assigned site/s
Seek ways to constantly reduce costs and improve operational standards.
Ensure compliance within delegated financial and contractual authorities.
Sound like you? To apply you need to have:
Prior experience in facilities, property management, hospitality or related field preferred.
Knowledgeable of local occupational health and safety requirements, critical facilities and vendor management for specialized services is advantageous.
Understanding of basic technical aspects of property (computer room air-conditioning, chiller system, fire protection system, mechanical & electrical system) is advantageous.
Proficiency in a range of information technology tools and platforms.
Excellent communication, organization and problem solving skills.
Ability to work independently with little supervision and effectively deal with stressful situations.
Self-motivated; confident, energetic and flexible.
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Real Estate
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