Executive Director, Customer Experience

Whitney Place Assisted Living at Westborough is seeking an Executive Director, Customer Experience to play a pivotal role in enhancing the wellbeing and happiness of our residents by ensuring they have a consistently positive and enriching experience as they age in place. This position requires a deep understanding of the full continuum of care and the ability to optimize the resident experience effectively.

Responsibilities

• Oversee patient care, admissions, and discharges to ensure a seamless experience for residents.
• Maintain robust community relations and oversee the facility's physical plant.
• Engage in research and planning to continuously improve care delivery and resident satisfaction.
• Develop and administer the organizational plan, including establishing necessary reporting systems and coordinating department head meetings.
• Collaborate with medical staff on administrative matters and quality of care, ensuring alignment with our mission, goals, and objectives.
• Uphold excellent employee relations and manage the hiring and firing processes, with final approval for key positions like the Resident Care Director and department heads.
• Stay informed of all regulatory changes at local, state, and federal levels that affect assisted living operations.
• Contribute to and participate in key committees such as Utilization Review, Infection Control, and Pharmacy, and attend Multidisciplinary meetings regularly.
  
  

Minimum Requirements

• Eligibility for licensure as a nursing home administrator in the Commonwealth of Massachusetts.
• A bachelor’s degree or equivalent work experience in a related field.
• Excellent physical and mental health.
• A responsible, motivated individual committed to providing high-quality long-term care.
  
  

This role is crucial for ensuring that every aspect of our residents’ daily lives is attended to with the utmost care and professionalism, making Whitney Place a premier location for assisted living.

SALMON Health and Retirement offers a generous tuition reimbursement program for nursing-related programs and other degree programs relevant to your role. Your career goals are our goals, too. The right benefits can make your life better. We want you to feel seen, heard, valued and cared for, which is why we offer competitive wages, tuition reimbursement and student loan repayment, wellness perks, generous paid holidays and paid time off, free tickets to sporting events, life insurance, health insurance, dental insurance, a 401(k) plan and more.

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