Good Knowledge to manage On-prem Exchange servers in hybrid environment with O365.
Performed mailbox migration from On-prem Exchange to Clienture AD (Hybrid)
Having knowledge on tenant to tenant, On-prem to tenant and On-prem to On-prem, migration as a part of new company acquisition.
Troubleshoot connectivity to O365.
Manage Office 365 tenant.
Creation of AD users, groups and syncing them to Office365 using directory synchronization tool (AAD Connect)
Knowledge on Setup and management of Microsoft 365 Defender
Manage protection policies like spam policy, connection filtering policy etc.
O365 license management
OneDrive support troubleshooting
Exchange calendar/shared folder permissions and delegation
Good knowledge to maintain KB article and SOPs.
Knowledge on Recover/restore mailboxes as per requirement.
Good understanding to support client on legal requirement & request for Security & Compliance. Managing retention policies & tags, litigation holds, In-place holds, eDiscovery, Content SeClienth etc.
Responsible for whitelisting/,listing email addresses/domains in EOP, quarantine policies, SPF, DKIM, DMClient etc.
Office suite activation issues
Responsible for TAT and SLAs.
Handle issues like Outlook connectivity, migration errors, mail flow issues between Office365 and Exchange on-premises, SMTP relay, setting up Office365, mail flow issues to/from external clients, Office package installation on terminal server.
Handled third party filtering agent (Cisco ESA) in the past to track incoming/outgoing emails, find out RCA for any email that has been quarantined or marked as spam.
Import .pst files using network upload method.
Manage AAD Connect server to make sure that it is up all the time, check performance (CPU & Memory), look for any error message related to sync in miisclient.exe etc.
Having Knowledge to Monitor exchange 2019 transport queues & services via On-prem and Admin center
Regular exchange maintenance activities like cumulative/security update, renewing SSL certificates etc.
Support client on change request management (Normal/Standard/Expedite), problem ticket management, incident management, service request (SRs) etc.
Having knowledge of ServiceNow ticketing tool.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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