EPIC EFFICIENCY LEARNING ANALYST I - PATIENT ACCESS

Job Type

Full-time

Description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a rapidly growing national nonprofit health IT organization with over two decades of experience transforming health care delivery to drive health equity. We are hiring for a number of positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our mission.

OCHIN provides leading-edge technology, data analytics, research, and support services to nearly 1,000 community health care sites, reaching nearly 6 million patients nationally. We believe that every individual, no matter their race, ethnicity, background, or zip code, should have fair opportunity to achieve their full health potential. Our work addresses differences in health that are systemic, avoidable, and unjust. We partner, learn, innovate, and advocate, in order to close the gap in health for individuals and communities negatively impacted by racism or other structural inequities.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture of belonging.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,000 diverse professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and equitable opportunity for professional advancement. We are curious, collaborative learners who strive to live our values everyday: Learning, Heart, Belonging, and Impact. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Efficiency Learning Analyst I collaborates internally and externally to optimize and personalize workflows of OCHIN members. The Efficiency Learning Analyst provides assistance to healthcare clinics by giving input to member management and contributing to the improvement of OCHIN’s recommended workflows.

Essential Duties

• Provides at the elbow support, learning activities, and end user setting labs (personalization) for new OCHIN members during and after go-live of the Epic System.
• Delivers interactive training to large audiences (100+) via multiple modalities that meet the learning objectives of the training program while promoting and upholding OCHIN best practices to stakeholders.
• Offer workflow support, optimization, and best practice to members and internal staff.
• Collects data from multiple data sources and performs an in-depth analysis of stakeholder feedback from learning activities across multiple modalities.
• Host internal working sessions with core stakeholders (ie. Learning Analysts, Professional services, Epic Support Analysts, Build) to deliver improvement opportunity feedback.
• May assist, contribute, and/or develop new training program design, existing program enhancements, creation of lesson plans, and training aids.
• Assist stakeholders with their personal build and integration of Epic OCHIN system which could include clinical or operational workflows, Ambulatory/Acute integration, Clinical, Dental, Revenue Cycle, Professional Billing, Hospital Billing, and/or Reporting areas.
• Serve as a support agent of change management through high stress and high impact situations; understanding the impact of change and how to guide others through it to achieve desired outcomes.
• Contribute to strategic conversations, which may include executive level member engagement.
• Design, build, test, and document system changes, updates, reports, and lessons learned improvement reporting.
• Develop creative solutions and tools as well as participate in cross-departmental projects and grant opportunities with other OCHIN departments such as HCCN, Clinical Informatics, and/or OCHIN’s Research team.
• Delivers interactive training via multiple modalities which can include one-on-one, in-the-field, and/or virtual sessions to support new OCHIN members during go-live of their Epic system.
• Facilitate post-go-live learning activities such as open/closed cohort trainings and Epic Proficiency courses.
• Configure systems such as lab mapping, preference list, or SmartTools.
• Participates in other projects and assignments as required.
• Other duties as assigned.
  
  
  

Requirements

• Bachelor’s or equivalent relevant combination of education and experience
• Minimum of two (2) years of experience in similar or relevant role; three-four (3-4) years of applicable experience desired.
• Minimum of two (2) years of experience with electronic health records (EHR) software, EPIC required.
• Minimum of one (1) years’ experience with OCHIN EPIC preferred. Experience in or with a Federally Qualified Health Center (FQHC) or Acute Care Healthcare preferred.
• Epic certification, accreditation or proficiency is preferred in Cadence, Prelude, Grand Central or Resolute PB
• Experience in Cadence and Prelude Training is required.
• Demonstrated ability to effectively transfer knowledge via multiple modalities (such as virtual, in-person, one-to-one, and group sessions) by utilizing adult learning principles and practices.
• Must be able to drive change through communicating and providing support with a wide range of environments and job roles such as physicians, staff, and management under minimal supervision.
• Must be proficient in connecting training content to clinical and financial outcomes.
• Ability to create, read, and understand charts and reports.
• Must possess novice skills (limited experience) of common training delivery tools and workflow tools such as Microsoft PowerPoint and Word, Visio, Captivate, and/or Storyline.
• Ability to travel up to 30% nationally to support at Go Live.
  
  
  

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

Work From Home Requirements Are

• Ability to work independently and efficiently from a home office environment.
• High Speed Internet Service
• It is a requirement that employees work in a distraction free workplace.
• Travel up to 30% may be required to support our member organizations on-site based on business requirements for OCHIN.
  
  
  

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/employment-openings

Equal Opportunity Statement

OCHIN is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve.

As an equal opportunity and affirmative action employer, OCHIN does not discriminate on the basis of race, ethnicity, sex, gender identity or expression, sexual orientation, religion, marital or civil union status, parental status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

The typical offer range for this role is minimum to midpoint, with the midpoint representing the average pay in a national market scope for this position. Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will consider a wide range of factors directly relevant to this position, including, but not limited to, skills, knowledge, training, responsibility, and experience, as well as internal equity and alignment with market data.

Salary Description

Min - $77,235 Mid-point - $96,544 Max - $115,852