Join our dynamic team as an Entry Level Help Desk Support member in a fully remote capacity. We provide the equipment you need, and this position offers a contract-to-hire opportunity with paid training.
Key Responsibilities
Respond to inbound calls, chats, and emails with professionalism, adhering to company and departmental guidelines.
Diagnose and resolve technical issues related to Windows operating systems, call center operations, and connectivity problems.
Provide exceptional customer service, ensuring a positive experience for every interaction.
Offer additional solutions and services to customers, contributing to their overall satisfaction.
Primary Duties
Handle incoming technical support inquiries through phone, chat, and email channels.
Troubleshoot and resolve voice, data, video, and connectivity issues promptly.
Document each customer interaction thoroughly and accurately.
Support colleagues by providing backup assistance when necessary.
Additional Details
Flexible scheduling options available.
Opportunity for bonuses and potential raise after 4 months based on performance.
This position is ideal for individuals passionate about technology and customer service, offering a supportive work environment and opportunities for growth.
If interested, please apply with your updated resume. We look forward to hearing from you!
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Human Resources Services
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