The role of the entry-level Customer Service Manager is to execute tactical objectives fulfilling our commitment to superior customer care and a positive customer experience. The role will directly lead local personnel in improving customer service, managing service requests, and cycle time ensuring effective communication within the market on results and performance. Please note that this is an entry-level position, so you must learn all ends of our business operations before overseeing a team.
Responsibilities of the Entry-Level Customer Service Manager:
Build client relationships by showcasing exceptional customer service and closing sales through direct interactions with our client's leads provided
Have a thorough understanding of all client's products and services and be able to educate and sell to clients products and services
Acts as a Point of Contact for new and existing clients
Troubleshoot and problem-solve client or member accounts and issues
Perform customer account maintenance requests from clients
Provide sound business advice and suggestions to clients
Retain business by identifying and addressing client issues (red flags)
Suggest ideas and improvements
Other duties as assigned
Knowledge, Skills, and Abilities of the Entry-Level Customer Service Manager:
Minimum of 2 years supervisory experience preferred
Minimum 4 years of customer service experience preferred
Excellent training, sales, and customer service skills
Strong organizational skills
The ability to effectively communicate with various levels of management and demonstrate a professional demeanor at all times
Able to be flexible in a rapidly changing work environment
Ability to work independently -- self-starter
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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