Enrollment Specialist

Company Overview:

Homethrive is a mission-driven, extremely fast-growing startup in the eldercare space. Homethrive provides a variety of services and empowerment to older adults, enabling them to remain independent and at home while also providing support and counseling to their families. Through its high touch/high tech program, Homethrive offers 24/7 digital and human concierge services and expert coaching from experienced social workers, called Care Guides. The result is peace of mind and confidence for our Member, their family, and their caregivers knowing that their loved one is supported by the Homethrive suite of services.

Homethrive is led by seasoned industry veterans with prior experience building and running multi-billion-dollar businesses. Homethrive is backed by world-class health investors and is extremely well-positioned to address the needs of both the 50M+ caregiving Americans struggling to cope with the emotional, physical, and financial challenges posed by caring for aging loved ones as well to provide supportive services to the 90% of seniors who want to age at home.

Position Overview:

Homethrive is seeking an enthusiastic and compassionate Enrollment Specialist to join our team. As an Enrollment Specialist, you will play a crucial role in connecting eligible members with our Virtual Companionship Program. You will engage with potential members, explain the benefits of our program, and ultimately assist them in enrolling. This position requires candidates with substantial call center experience, a strong commitment to providing excellent customer service, and a passion for positively impacting the lives of our members.

Key Responsibilities:

• Make outbound calls to eligible members to enroll them in our Virtual Companionship Program and our Caregiver Support Program.
• Obtain member consent and schedule intake appointments.
• Educate members on the benefits and features of our program.
• Collaborate with the Enrollment Manager to achieve company enrollment targets.

Qualifications:

• 2+ years of experience in a call center or high-volume calling environment.
• Excellent customer service skills with a dedication to helping others.
• Previous experience in enrollment or medical sales is preferred.
• Proficiency with CRM tools such as Salesforce or Zendesk is preferred.
• Bilingual English/Spanish is preferred.

Functional Competencies:

• A passion for improving the lives of the aging population.
• Strong communication and active listening skills.
• Empathy, patience, and a compassionate demeanor.
• Exceptional organizational and problem-solving skills.
• Ability to multitask effectively, including documenting during calls.
• Comfortable working in a virtual, remote work environment.

EEO

Homethrive provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including sex stereotyping), national origin, ancestry, citizenship status, pregnancy (which included pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), physical disability, mental disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner status, gender, gender identity, gender expression, medical condition (including, but not limited to, cancer-related or HIV/AIDS-related), genetic information, sexual orientation, or any other status protected by applicable federal, state, and local laws.