Engineer & Principal Technician (Information and Communications Technology Systems)

Primary Location

United States of America-Norfolk

NATO Body

NATO Communications and Information Agency (NCI Agency)

Schedule

Full-time

Application Deadline

07-Jul-2024, 11:59:00 PM

Salary (Pay Basis)

8,138.52

Grade

NATO Grade G12

T his campaign will fill 2 positions, located in the CSU Norfolk

For more than 70 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCI Agency) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.

Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCI Agency, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Norfolk you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Norfolk, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities. CSU Norfolk enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis and war.

We are looking for a driven and enthusiastic Engineer (ICT Systems) & Principal Technician (ICT Systems) who will take on the following roles and responsibilities, amongst others:

Engineer (ICT Systems)

• Responsible for the implementation and maintenance of ICT end systems within an organization;
• Provide leadership of all assigned staff within Application Management Section including career development, training and performance management;
• Direct and coordinate the activities of assigned military and civilian personnel, assess skill levels, provide On-the-job-training (OJT) and determine formal training requirements;
• Act as the primary System Administrator for NU, NR and NS AIS systems in the CSU AoR;
• Monitor assigned systems and services to ensure availability in accordance with Service Level Agreements (SLAs);
• Provide engineering advice for the design and implementation of computer security best practices;
• Perform detailed engineering analysis and configure NU/NR/NS architectures in accordance with NATO Cyber Security Centre (NCSC) guidance.
  
  
  

Principal Technician (ICT Systems)

• Responsible for Software configuration, System software, Network support, Systems installation and removal and Release and deployment;
• Deputize for higher grade staff, if required.
• Perform other duties as may be required.
  
  
  

For a full list of duties, please review both job descriptions on the NCI Agency career site:

• Engineer (ICT Systems)
• Principal Technician (ICT Systems)
  
  
  

About you:

The valuable knowledge and experience that you bring to this role are:

Engineer (ICT Systems)

• A minimum requirement of a Bachelor’s degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience:
• Experience supporting ICT (Information and Communications Technology) end systems such as:
• System Administration on a large computer network;
• Windows & Linux Operating Systems;
• Active Directory & Group Policy Management;
• Storage Area Networks (SANs);
• Data Backup systems;
• Use of scripting to automate tasks;
• Leading technical teams and managing projects;
• Advanced troubleshooting techniques;
• Sound knowledge of ITIL Problem Management process;
• Fluency in English, both written and spoken.
  
  
  

Principal Technician (ICT Systems)

• Higher vocational training in a relevant discipline with 3 years post-related experience;
• At least 3 years practical experience of implementation and maintenance of ICT (Information and Communication Technology) end systems within a large organization;
• Good understanding of ICT systems and experience configuring hardware and software;
• Hands-on experience troubleshooting technical issues and providing technical support to end-users;
• Experience in System Administration of both Windows and Linux Server Operating Systems;
• Technical knowledge and experience in distributed Information Systems as they are applied to modern Command and Control Information Systems (C2IS);
• Experience with MS SQL DB, other database packages, database queries and scripting;
• Fluency in English, both written and spoken.
  
  
  

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 3 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more.
  
  
  

To learn more about NCI Agency and our work, please visit our website .

The NCI Agency prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCI Agency website.