Encompass System Support Specialist

Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.

We offer an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous employer match and additional benefits such as Free Legal Services and an Employee Loan Program.

Mutual of Omaha Mortgage is a full service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs please review and apply for our opening below!

Job purpose

The Encompass Help Desk role supports the Encompass360 software application. The role is responsible for supporting Sales and Operations employees with system access, troubleshooting day to day concerns from employees, as well as creating reports and supporting Encompass Administrator.

Duties and responsibilities

• Provide first-level technical support to Encompass users via phone, email, and remote desktop.
• Troubleshoot and resolve technical issues related to the Encompass loan origination system.
• Assist with the configuration and customization of Encompass settings to meet user needs.
• Maintain and update user accounts, permissions, and access controls.
• Document and track support requests, issues, and resolutions using the help desk ticketing system.
• Collaborate with IT and other departments to escalate and resolve complex technical issues.
• Conduct user training sessions and create training materials to enhance user proficiency.
• Stay current with Encompass updates, new features, and best practices.

Qualifications

• Two years recent experience in loan origination system support experience preferred.
• Previous Mortgage industry experience preferred.
• Experience with Ellie Mae Encompass LOS preferred.
• Bachelor’s degree or equivalent work experience preferred.
• Previous system support experience preferred.

Position salary depending on experience, range $50,000 to $75,0000.