Electronic Commerce / E-Commerce Manager

TIENS Group Company Limited was founded in 1995 and entered the international market in 1997. Today, TIENS Group has become an international conglomerate in the fields of biotechnology, health management, hotel and tourism, education and training, e-commerce, international trade, etc. Its business spans more than 190 countries and regions around the world, and it has established branches in 110 countries and regions. TIENS Group has made innovative developments in four major categories of products, such as health supplements, health care appliances, personal care products, and household products. It serves more than 40 million families around the world. TIENS Group has invested more than US$1 billion or RMB 7 billion in the construction of the TIENS International Health Industrial Park. Covering an area of 1 square kilometer, it is a comprehensive industrial park that integrates product research and development, pilot experimentation, manufacturing, health care, hotel and tourism, and conferences and exhibitions. The industrial park provides TIENS Group with a more solid business platform and a broader space for development. TIENS Group continually adheres to its charitable philosophy of "originating from society and therefore contributing to society", and actively practices corporate social responsibility. To date, TIENS Group has invested over US$230 millions or RMB 1.6 billion in charities and public welfare activities. Under the guidance of the "New Swap and Alternative Theory", with the philosophy of "Harmony, Responsibility, and Prosperity", and the theme of "new thinking, new retail, new mechanisms, and new models", TIENS Group is accelerating the implementation of its "One Body, Multiple Wings" strategy as it expands into overseas markets. It strives to develop its global cross-border e-commerce business, and promote diversified businesses involving hotels, tourism, trade, health services, and health products, etc.

Responsibilities

• Develop and implement global e-commerce development strategies to achieve sales growth and market share expansion
• Responsible for the daily operation and management of global e-commerce platforms, including but not limited to product listing, inventory management, order processing, and customer service
• Analyze market trends and consumer behavior while customizing marketing strategies and promotions for different markets
• Partner with supply chain team to ensure that the product stock is sufficient and meets the needs and regulations of the target market
• Monitor and analyze sales data while timely adjusting sales strategies to maximize revenue
• Manage the global e-commerce team, including training, goal setting, and performance evaluation
• Cooperate with global logistics service providers to ensure timely and efficient delivery of orders
• Ensure that the platform operation complies with relevant global trade regulations and company policies
• Manage the user experience of global e-commerce platforms, including website design, product description, and customer feedback processing
• Work closely with external partners and internal departments to optimize global e-commerce business processes and customer satisfaction
  
  

Job Requirements

• Bachelor's Degree in Business, Communication, Marketing, or Management or equivalent
• Master’s Degree is highly desirable
• Minimum of 3 years experience in global e-commerce companies
• Familiar with global trade rules, global e-commerce processes, and relevant regulations and compliances
• In-depth understanding of the business e- operations and market dynamics of major global e-commerce platforms, such as Amazon, eBay, Alibaba, etc.
• Have good market analysis ability, can accurately grasp the market trend and consumer demand
• Excellent leadership and communication skills, with the ability to inspire, motivate, and develop a high-performing team
• Strong analytical and problem-solving skills
• Proven ability to build and maintain strong relationships with internal and external stakeholders
• Ability to work effectively in a remote environment and manage a geographically dispersed team
• Fluency in English is required and Chinese or Spanish is highly desirable but not required