EFT Operations Specialist(Fraud)
EFT Operations Specialist(Fraud)
Eliassen Group
Charlotte Metro
See who Eliassen Group has hired for this role
A leading player in the financial technical services industry, dedicated to delivering exceptional experiences to our members. We are looking for a detail-oriented and highly organized EFT (Electronic Funds Transfer) Operations Specialist to join our dynamic team.
Job Description:
As an EFT Operations Specialist you will play a crucial role in processing debit card disputed items and conducting ATO/BSA investigations. You'll be responsible for investigating claims in a fast-paced environment, serving as the primary contact for all disputes and ATO cases. Your role will involve in-depth knowledge of debit card dispute processing rules, Regulation E, and Visa Zero Liability rules.
Key Responsibilities:
- Process debit card disputes and ATO/BSA investigations, ensuring thorough documentation and compliance with relevant regulations.
- Follow up on outstanding items and communicate effectively with members regarding the status of their disputes.
- Provide guidance and support to internal staff and members on dispute items, demonstrating expertise in regulatory compliance.
- Collaborate with internal and external partners to optimize systems and processes.
- Generate reports and data analysis to assist management in tracking and managing disputed items.
- Manage time-sensitive tasks with precision and meet strict deadlines.
- Cross-train in other areas of Operations and Member Success functions.
Qualifications:
- Previous experience in EFT operations or related field.
- Strong understanding of debit card dispute processing rules, Regulation E, and Visa Zero Liability rules.
- Proficiency in using relevant software and tools for data analysis and reporting.
- Ability to work both independently and as part of a collaborative team.
- Adherence to strict deadlines and a commitment to accuracy.
If you're looking for a challenging role where your skills and expertise are valued, and you're committed to delivering excellence in financial operations, we'd love to hear from you.
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Finance, Analyst, and Accounting/Auditing -
Industries
Banking and Financial Services
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See who you knowFeatured Benefits
Inferred from the description for this job
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Medical insurance -
Dental insurance -
Vision insurance -
401(k)
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