Our institution is a member of the prestigious Association of American Universities and is ranked among the nation's top 10 public universities by U.S. News & World Report. Our campus has produced five Nobel laureates and is renowned for its academic achievement, premier research, innovation, and unique mascot. Led by Chancellor Howard Gillman, our institution boasts over 36,000 students and offers 224 degree programs. Located in one of the world's safest and most economically vibrant communities, we are the second-largest employer in the region, contributing significantly to the local and statewide economy.
To learn more about our institution, visit our website.
The Office Of Information Technology (OIT)
The Office of Information Technology (OIT) is dedicated to meeting the IT needs of our faculty, students, and staff. Our goal is to lead in IT services and deliver innovative solutions that support the University's research, education, and community service objectives.
Within the Student and Academic Services Division of OIT, the Educational Technology and Student Success Services (ETS3) team supports and administers the Canvas learning management system. We enhance this system by reviewing and integrating third-party educational technology tools, and we manage a range of homegrown educational technology and student success tools.
Position Overview
Under the general supervision of the Manager, User and Product Operations, the Education Technology Specialist will serve as the primary technical administrator for our learning management system and ecosystem of educational technology and student success tools. This role involves coordinating instructional technology services and delivering customer service and technical support to our faculty, staff, and students. The specialist will leverage their expertise to address novel questions and requests for configuration, evaluating and reporting on potential options and their risks. Additionally, the specialist will examine technical, system, service delivery, and business processes for efficiency and effectiveness, recommending changes as necessary. They will also develop and deliver training sessions for various departments on the full suite of EdTech Services, both in-person and virtually.
We Are Looking For
A candidate who is adventurous and embraces new situations, such as faculty meetings or senate committees, with enthusiasm. This person should approach these experiences with a positive attitude, fostering a culture of continuous improvement and championing the effective use of the learning management system and related tools.
Responsibilities
Thorough understanding of the instructional and administrative features of major vendor learning management systems (e.g., Canvas, Blackboard, D2L) to troubleshoot complex systems and provide empathetic support to end-users.
Familiarity with other educational technology tools integrated with the LMS (e.g., Turnitin, Gradescope).
Experience with the installation, configuration, and upgrade of external tools in an LMS.
Awareness of current trends and best practices in educational technology and online learning.
Ability to develop effective training materials (e.g., workshops, webinars, tutorials, guides, videos) tailored to different audiences (instructors, students, staff).
Knowledge of computer, media, and networking technology.
Ability to assess campus or institutional needs for LMS technology products and design services to meet those needs.
Demonstrated ability to work collaboratively with campus stakeholders, particularly faculty, lecturers, and teaching assistants from diverse backgrounds.
Excellent customer service and consultative skills to quickly assess users' technology proficiencies and implement required technology solutions.
Effective interpersonal and communication skills, with the ability to convey technical information to both technical and non-technical personnel at various levels.
Ability to prioritize tasks based on work area knowledge, self-motivation, and problem-solving skills.
Strong organizational abilities and project management skills to independently manage complex tasks with competing demands.
Qualifications
Total Compensation:
In addition to the salary range listed below, we offer a wealth of benefits to make working with us even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to various discounts and perks. Please utilize the links provided to learn more about our compensation practices and benefits.
The expected pay range for this role is $31.94-$56.75 per hour.
Required
Bachelor's degree in a related area and/or equivalent experience/training.
3-5 years of experience administering a learning management system in an educational environment.
Conditions Of Employment
We are committed to providing a safe and healthy environment for our entire community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions:
Background Check and Live Scan
Legal Right to work in the United States
Vaccination Policies
Smoking and Tobacco Policy
Drug-Free Environment
Closing Statement
Additional conditions may apply depending on specific job requirements.
We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
We are committed to attracting and retaining a diverse workforce and honoring unique experiences, perspectives, and identities. Together, we strive to create and maintain inclusive, equitable, and welcoming working and learning environments.
We provide reasonable accommodations for applicants with disabilities upon request.
Employment Type: Full-Time
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Education and Training
Industries
Human Resources Services
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