We are a Service-Disabled Veteran-Owned Small Business founded in 2014. We provide specialized training and education services, including curriculum development, classroom instruction, and exercise support services to the Department of Defense through direct contracting and subcontracting opportunities. We emphasize employing professionals with the appropriate military background and credentials. Our team consists mostly of former military trainers and advisors passionate about mentoring and coaching. Our employees are extraordinary purpose-driven individuals who deliver industry-leading services and create value for our stakeholders. This unique mix of military careers blended with corporate leadership has contributed to our continued growth.
Position: Educational/IT Specialist
We are seeking an Educational/IT Specialist to join our team. In this role, you will provide technical support in educational and information technology domains, ensuring the seamless operation of information and learning management systems. You will uphold digital system security standards, stay updated with evolving directives, offer guidance, and formulate local policies in alignment with security protocols. Additionally, you will identify policy infractions, propose remedial measures, and oversee the development, review, endorsement, and upkeep of network and system Certification and Accreditation documentation. You will maintain functional communication technology across various platforms, operating under the guidance of the Project Manager to sustain optimal functionality and performance throughout the technological infrastructure.
Essential Duties And Responsibilities
Provide expert technical support for the maintenance and management of the IT Network and associated systems, including:
Learning Management System (LMS) - Moodle
SharePoint sites, servers, and local area network (LAN)
Academic module administration and updates for the Student Registrar and Curriculum Management Modules
SharePoint and MS Teams sites
Instructor training records in support of the Instructor Development Program
Marine Civil Information Management System (MARCIMS)
Develop and deliver educational technology training materials (tutorials) for faculty and staff, both in-person and electronically.
Collaborate with the Academics Manager and other technicians to support technical aspects of course development, including course organization, database management, and design.
Establish and maintain a tactical network, ensuring compliance with local and higher headquarters policies on patching and software updates. Maintain thorough system documentation and certification.
Serve as the primary point of contact for submitting trouble tickets and managing technical issues such as bug fixes, upgrades, and routine maintenance.
Manage MARCIMS equipment, ensuring proper patching, operational status, and adherence to local policies and practices.
Oversee the Audio Visual system, including recorded classes and courses.
Coordinate Video Teleconferences and Virtual training courses with external organizations.
Conduct preventive maintenance checks and services (PMCS) on IT equipment to ensure readiness for upcoming training courses.
Perform patching and software updates on servers, computers, cell phones, and tablets, ensuring they are up-to-date with the latest firmware and security patches.
Ensure IT considerations are integrated into the command's disaster management and force protection plans, and develop necessary continuity of operations plans for IT-related capabilities.
Assist in the IT equipment capability procurement plan by identifying and validating IT equipment capability gaps.
Maintain strict accountability of IT-related equipment and ensure proper disposition and documentation of assets.
Assist in the proper disposal of IT-related equipment upon the end of its service life.
Qualifications
Education:
Associate degree in technology preferred or three years of experience in an IT-related field.
CompTIA Security Plus or complete certification within six months of hiring.
Experience
Minimum of five years of experience supporting military training and education.
Minimum Of Three Years Of IT Experience Is Desired.
Required Knowledge, Skills, and Abilities:
Experience creating learning materials (guides, tutorials) for student and faculty users.
Ability to multitask, balancing scheduled technical requirements and ad hoc support requests.
Proficiency in Windows MS Office, MS SharePoint, Redhat/Linux, and VMWare vSphere.
Proficiency with Android OS and advanced operation of Samsung phones and tablets.
Establishment and management of remote networks/servers, adding computers, printers, and providing onsite technical support during training exercises.
Understanding of Department of Defense (DoD), Department of the Navy (DoN), and Marine Corps information processing standards, policies, and procedures.
Knowledge of configuration management techniques for documenting and controlling system characteristics.
Skill in applying IT security principles and methods, including updating contingency or disaster recovery plans.
Understanding of requirements for certification and accreditation of systems and networks.
Development and execution of plans associated with configuration management of IT assets.
Utilization of software metrics for status accounting and change management.
Control of changes made to an operational baseline within IT system development and integration life cycles.
Evaluation of equipment characteristics, capability gaps, and requirements to provide advice and assistance to managers.
Understanding of systems design and development techniques, and ability to relate project aspects to organizational needs.
Identification of needed network system modifications and alignment with network and user requirements.
Knowledge of work processes, data models, and operating procedures applicable to network operations.
Familiarity with state-of-the-art practices of data automation for advising on application system development and problem resolution.
Knowledge of DoD, DoN, Marine Corps, TRNGCMD, and TECOM policies, procedures, regulations, and requirements related to security.
Ability to independently review, analyze, and resolve security problems using a wide range of security concepts, principles, and practices.
Understanding of systems analysis and design techniques, including data and process modeling, for advising on proposed applications and designs.
Knowledge of DoN and Marine Corps' computer equipment configuration and system software capabilities and limitations for coordinating network and telecommunications projects.
Additional Information
Ability to obtain or have a security clearance.
Requires 0% - 5% travel.
Daily travel in the local area during the workday (including the use of a personal vehicle).
Required to sit or stand for extended periods of time and maintain focus.
May be required to lift, carry, and move computers and associated equipment.
Skillbridge Internships will be considered.
Start Date
Required to perform work in connection with a covered contract and, therefore, must comply with Safer Federal Workforce standards.
This position description outlines the general responsibilities and requirements for the stated position and in no way is an exhaustive list. We maintain the right to assign or reassign responsibilities to this position at any time.
We are a Drug-Free Workplace and Equal Opportunity/Affirmative Action Employer. All hiring decisions are based on nondiscriminatory factors without regard to race, color, gender, religion, national origin, disability, genetic information, or status as a disabled veteran or other protected veteran, or any other class protected by law. In addition, we engage in affirmative action efforts, where appropriate, to employ, train, and promote qualified minorities, women, the disabled, disabled veterans, newly separated veterans, or other protected veterans. This organization participates in E-Verify. If you require assistance applying for any currently open online position, please contact a representative. All your information will be kept confidential according to EEO guidelines.
Employment Type: Full-Time
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Human Resources Services
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