Ecommerce Specialist

Our Client, Urbani Truffles USA Inc., is a global leader in truffle distribution based in Manhattan.

Their clientele includes restaurants, distributors, large retail chains, grocery stores and the end-user.

We are seeking a dedicated customer service specialist to work in the office on their e-commerce team as their continue to grow the US market.

Role Description:

• Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand

• Assist clients with on-line orders

• Online live chat assistance

• Insert all orders in our system

• Process orders and refunds

• Deal with orders in the back office, liaison between warehouse and Fedex

• Respond to shipping inquiries and answer order status questions

• Follow-up on orders and all on all customer requests

• Assist customers with after-purchasing service issues

• Able to communicate concisely our company policies to client

• Maintain and update regular client correspondence

• Other duties as assigned by management

Requirements:

• Minimum of 2 years’ experience in customer service

• Ecommerce background preferred

• Outstanding written and verbal communication skills, great phone etiquette and elevated speech

• Proactive personality and self-motivator

• Proven to be organized, methodical, rigorous

• Ability to work independently and multitask

• Strong computer skills in Microsoft Office applications and the ability to learn new applications quickly. MS Office knowledge with focus on Excel proficiency and pivot, Microsoft Dynamics AX a plus tables.