Ecommerce Specialist

Summary:

The eCommerce Specialist, reporting to the ERP Business Systems Manager, is responsible for the content management, maintenance, upgrades, and facilitation of our eCommerce website (Magento).

This position requires a combination of technical, analytical, database, and website application skills.

Daily activities include both front and backend ecommerce website management, ERP (P21) functions, and managing a large product database.

This position will communicate and work regularly with internal teams to meet company goals and customer needs.

Essential Duties and Responsibilities:

Duties include the following with additional tasks as assigned:

• Maintain product data integrity on both our Epicor Prophet 21 ERP system (P21) and website platform (Magento) displaying on our ecommerce site.
• Maintain product listings in Google Merchant Center, indexing, sitemap, and analytics.
• Maintain the content, product offering, system settings, and SEO of ecommerce website.
• Collaborate with purchasing and all major vendors to update and maintain product pricing and accurate information.
• Work with sales team to set proper aggressive pricing strategies for B2C sales.
• Manage service request tickets with our third-party host for the ecommerce site (Magento) and perform User Acceptance Testing (UAT) as needed for updates.
• Work with our third party hosted partner for ecommerce website (Magento) maintenance: plugins, themes, application, database, upgrades, etc.
• Work on ecommerce orders with inside sales ensuring excellent customer service, accurate pricing, and item availability.
• Gather data from our suppliers to prepare, and import into ecommerce website (Magento).
• Manage product and content postings on eBay and Amazon website sales sites.
• Assist the marketing team with ecommerce strategy, special projects, and vision.
• Perform other duties as assigned by management.

Education/Skills/Experience

Required:

• Associate or Bachelor’s degree in related field.
• 2+ years of professional experience in website management or a related role.
• Above Average Microsoft Excel skill.
• Self-motivated, with strong attention to detail.
• Excellent interpersonal skills along with a professional and outgoing personality.
• Excellent communication, multi-tasking and problem-solving skills.

Preferred:

• Experience maintaining Magento ecommerce store (or related integrated ecommerce website).
• Epicor Prophet 21 (P21) experience a huge plus.
• Microsoft SQL query writing experience.
• Experience with Google digital marketing tools (Google Merchant Center, Google Advertising (PPC), Google Analytics, Google Webmaster Tools).
• Familiarity with front-end programming languages (HTML, CSS and PHP).

Physical Requirements:

• To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. A reasonable accommodation may be made to enable qualified individuals with a covered disability to perform the essential functions of the position as long as an undue hardship is not imposed.

Anderson Process is an Equal Opportunity Employer