eCommerce Operations Specialist I

Paciolan is the #1 primary ticketing company in college athletics, and the #2 largest primary ticketing provider in the US including performing arts, arenas, and professional sports. As a leader in ticketing, fundraising, marketing, analytics, and technology solutions, we power more than 500 live entertainment organizations, selling over 120 million tickets a year.

The eCommerce Operations Specialist (EOS) with Paciolan is responsible for the operational management of our clients' eCommerce sites (PAC Live). The EOS will support basic needs of all Paciolan clients while working closely with the rest of the EOS team and the Client Partner team to ensure that transactional revenue goals are aligned with the company's goals and met. The EOS will also participate in product development sessions with the Product Management Team to communicate and identify outstanding product needs.

Responsibilities:

• Manage standard PAC Live requests from clients and collaborate with internal teams to implement those requests
• Collaborate with the rest of the EOS team and the Client Partner team to maintain client satisfaction and to ensure transactional revenue goals are met
• Coordinate implementation and testing of PAC Live configurations
• Identify eCommerce operational improvements through Google Analytics data and industry best practices
• Assist other members of the EOS team in creating and managing a project plan to implement improvements with clients
• Identify product improvements and advise the Product Management team on business requirements
• Participate in cross-departmental meetings to discuss enhancement requests
• Stay abreast of industry trends and competitor functionality
• Participate in Go-to-Market teams to ensure a smooth roll-out of new products/features
• Create new processes to increase efficiency for the EOS team
• Identify areas of improvement for the team and its responsibilities
• Design and implement new processes for PAC Live features and client business practices
• Collaborate with the rest of the EOS team to learn the process of monitoring of on-sales as part of the On-sale Monitoring team to ensure successful consumer experience and to maximize revenue
• Work toward management of a dedicated client list within one year of joining the team
  

Knowledge and Skills:

• Excellent written and verbal communication skills
• Ability to work as part of a team
• Ability to multitask in a fast-paced environment and prioritize tasks accordingly
• Strong organizational skills
  
  

Education and Training:

• Required:
• A business or computer undergraduate degree from an accredited college/university
• Preferred:
• At least 2 years of experience on the Paciolan software platform
• Experience in Account/Client Management
• Experience with eCommerce practices and trends
• Experience utilizing Salesforce
• Intermediate to expert level knowledge of the Microsoft Office Suite and the Adobe Creative Suite
  

The approximate base pay range for this position is $55,000 to $70,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation may vary based on factors including but not limited to job-related knowledge, skills, and experience as well as geographic location.

Learfield is the leading media and technology services company in intercollegiate athletics. The company unlocks the value of college sports for brands and fans through an omnichannel platform with innovative content and commerce solutions for fan engagement. Headquartered in Plano, Texas, the company has long had the privilege of being an advocate for intercollegiate athletics and the student-athlete experience. Our suite of services includes licensing and multimedia sponsorship management; publishing, audio, digital and social media; data analytics; ticketing, ticket sales and professional concessions expertise; branding; and campus-wide business and sponsorship development.

Our people-first culture is the foundation of our business and is reflective of our approach to building meaningful relationships with our employees, partners, and fans. The company strives each day to deliver the mission statement and embody the core values that make Learfield an exciting place to work.

Our Mission

Powering the connection of fans to the brands and experiences they love.

Our Core Values

Build Trust | Be Fans of One Another | Power Tomorrow | Create & Connect Communities | Have Fun

Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (including Parental Leave), Paid Holidays, 401(k), and Short/Long Term Disability.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Learfield is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity.

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