Direct message the job poster from Tarte Cosmetics
Allie Lefkowitz
HR Manager at Tarte Cosmetics
Responsibilities:
Monitor daily e-Commerce orders, while partnering directly with Customer Service and the 3PL to solve aged orders and other shipment issues
Lead for ecommerce roadmap projects related to the 3PL, website, and other downstream systems including order management
Partner with 3PL warehouse and internal operations teams to plan, prepare, manage, and postmortem special ecommerce sales events
Work with 3PL partners to determine root cause/corrective action plans on ecommerce issues that arise
Analyze end-to-end ecomm order process and determine opportunities for improvement
Monitor ecomm daily, weekly, and monthly KPI/SLAs ensuring our 3PL partner is maintaining Tarte's target expectations
Analyze business needs and strategize cross functionally with ecommerce, retail logistics/supply chain leaders and channel planning partners
Provide daily, weekly, and monthly updates regarding order status to customer service, and eCommerce management
Coordinate with eCommerce international fulfillment partner to monitor the transfer of orders with a focus on accuracy, reducing shipment timelines, troubleshooting order issue, and driving innovation
Create, maintain partnerships with 3PL teams to focus on achieving consumer excellence
Hybrid work schedule that includes 3 days at the NYC headquarters and 2 days virtual
Occasional travel required to our 3PL facility in Indiana
Requirements:
Min. 2 years Business Administration/Customer Service/Supply Chain experience.
BA/BS degree or equivalent experience.
Ecommerce experience highly desired. Knowledge of various ecommerce platforms and backend systems a plus.
Experience with US shipping carriers & with international duties & logistics a plus
Ability to analyze data and make determinations to proactively identify business opportunities
Ability to multitask
Strong organization and communication skills
Excellent written and interpersonal skills
Excellent Customer Service
Proficient / Advanced in MS Excel
Our Perks:
Salary range: $62,500-65,000 (compensation will depend on a variety of factors, including but not limited to skill level, relevant work experience & education)
Medical, dental, vision, 401k plan & access to health and wellness programs