eCommerce Assistant (Hybrid)

Frankford Candy is the nation’s largest distributor and manufacturer of licensed candy and gifting. We manufacture chocolate in our Philadelphia headquarters and partner with international factories to produce high quality and great tasting confections and gift products for everyday and seasonal occasions. Our licensors are the best in the industry including Mars, Mondelez, Disney, Nickelodeon and many more. We are a family-run business that’s operated for more than 75 years. We value hard-working, passionate employees where creativity and teamwork are at the core of our culture.

Job Summary:

We are looking for an eCommerce Assistant to support our rapidly growing Direct To Consumer (DTC) business and marketplace channels (Amazon, Walmart, TikTok and more to come).  Our ideal candidate has strong organizational and communication skills and is highly adaptable as we learn and evolve this exciting business. You possess the ability and willingness to learn new platforms and processes and love creatively problem solving to become more efficient and effective.

Responsibilities:

• Prepare/Analyze weekly, monthly, and quarterly product selling reports for DTC and marketplaces.
• Manage and own Walmart marketplace channel including the relationship with our Walmart liaison.
• Be responsible for item set up details on multiple platforms including photo library, content, inventory, and other product development tasks as needed.
• Manage relationship and flow of goods with repack partner for all marketplace inventory. 
• Manage eCommerce content copy for frankfordcandy.com, marketplaces (Amazon, Walmart, and more), and wholesale retail partners.
• Own eCommerce customer service, including responding to consumer inquiries as they relate to DTC & marketplace orders.
• Ability to analyze the competitive market and provide findings back to team.
• Work with Warehouse Coordinator on daily customer order fulfillment and oversee that orders are shipped in a timely manner.
• Based on consumer demand during high volume seasons, assist Warehouse Coordinator to pick/pack/fill/ship consumer orders generating from our frankfordcandy.com business and ensure shelves are stocked and organized.
• Assist eCommerce Manager & Director of Business Development in additional daily tasks as needed, which may include email campaigns and social media tasks.

Job Requirements:

• Bachelor’s degree in business or relative department
• Self-motivated, flexible, problem solver, and reliable team player with excellent communication skills
• Strong organization, attention to detail, and project management skills
• Ability to work both independently and as a team
• Strong PC skills (Microsoft Office, Word, Excel)
• This position is based in Philadelphia, PA and has a hybrid working schedule of 3 days in office (Tues, Thurs, and one other day) and 2 days work from home typically. Busy season weeks will require more days in office in response to business needs as directed by the eCommerce Manager.