e-Commerce Website Operator

Summary

• Spigen’s e-Commerce Website Operator is responsible for managing and enhancing our online presence by overseeing product listings, inventory management, and brand communication campaigns. This role requires a blend of technical proficiency, creativity, and strategic thinking to ensure optimal website performance, effective inventory management, and successful marketing initiatives.

Job Duties

[Site Content Management]

• Reproduce listing creation and modification from A-Z (product listings, collection pages, banners, descriptions, etc)
• Identify and distinguish front and backend connection
• Troubleshoot and fix errors during listing upload
• Suggest new content ideas by following trends and analyzing competitor contents
• Contribute to creation/compilation information (description, bullet points, etc.) for a range of products

[Inventory Management]

• Update daily inventory
• Monitor stock at SQ inventory and identify requirements for stock replenishment
• Submit routine requests for stock replenishment without supervision
• Communicate with operators in charge of products to understand new product manufacturing and lead time
• Review and adjust inventory forecasting
• Monitor overall inventory health and drive initiatives to ensure optimum inventory availability at all times
• Complete additional tasks requested by other teams for inventory health (Overstock, listing updates, etc)

[Brand Communication & Campaigns]

• Support in planning and executing all email marketing campaigns
• Communicate with corresponding teams to plan, manage, update, execute necessary campaigns and all its components
• Collaborate with social team for possible campaigns to maximize brand exposure
• Write effective preview text and subject lines using best practices
• Build and maintains email lists
• Support in creating email / SMS marketing automation and workflows
• Understand all necessary functions of Klaviyo platform to deliver performance
• Understand the P2M project process and each of the design projects’ goal to plan effective campaigns
• Plan, create, and manage PPC campaigns across a variety of channels
• Optimize bidding at keyword, placement, device, geographic, demographic, and other levels
• Implement meta-descriptions / alt-texts on website contents for web exposure & drive traffic
• Researches how to improve SEO by diving into customer research
• Research strategic long and short-form keywords to be included in brand content to achieve a higher search engine ranking
• Monitor results to ensure pages are populating in relevant / important keywords

Skills

• Some familiarity of shopify management
• Excellent written and verbal communication skills
• Ability to multi-task in a high-paced environment
• Excellent analytical skills
• Attention to detail
• Time management skills with a proven ability to meet deadlines
• Intermediate knowledge and skill in Microsoft Office, Google Suite, or related internet software

Requirements

• U.S. work authorization required
• New employees to Spigen Inc, will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov

Work Hours

• 8 AM – 5 PM
• Monday – Friday

Benefits

• Insurance: Medical, Dental, Vision, and Life
• 401(k) plan up to 6% (eligible after 1 year of employment)
• Paid Time Off up to 10 days
• Paid Sick Leave: 10 days
• Lunch provided
• Employee discount
• Able to hybrid work
• Sponsorship: Green card
• Etc.