As an e-commerce specialist, you are an expert in online sales strategies and the various platforms used to conduct digital sales or conversions on a website.
RESPONSIBILITIES
Support and contribute towards the sales team's achievement of revenue and profitability goals
Play an integral role in the team's support of our internal and external customers and be a key driver of providing the greatest customer experience possible
Manages web orders for business and business entities
The primary function of this position within the team is as an E-commerce Sales Support Specialist, mainly supporting E-commerce functions, but the candidate will be expected to cross-train and support all functions of the team.
SKILLS/QUALIFICATIONS
Experience with data analysis and project management
Proficiency with Microsoft Outlook and Office Suite
Microsoft Excel intermediate or expert level
Computer savvy and strong ability to learn internal management system
Attention to detail
Excellent verbal and written communication skills. Must have the ability to communicate promptly, professionally, and clearly in person and via written correspondence
Strong organizational and interpersonal skills are required
WORKING CONDITIONS
Our team thrives on collaboration and shared victories. At The Whitaker Group, we're dedicated to fostering a diverse and inclusive workplace where every team member feels valued and empowered. Patience and perseverance are the keys to success in this role. The Whitaker Group prides itself on creating a healthy self-management working environment to produce the most efficient and creative place of work.
Normal office conditions.
Standard work day schedule is 8am - 4pm, with 1 hour lunch break.
PHYSICAL CONDITIONS
This role primarily involves desk-based work with occasional mobility for necessary tasks.
The physical requirements may include but are not limited to standing, walking, squatting, lifting, and bending.
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Previous experience within a photographic studio environment is not required but preferred.
SKILLS/QUALIFICATIONS
1-2 years of relevant experience, demonstrating attention to detail and strong multitasking abilities.
Exceptional customer service skills, with a knack for inventive problem-solving.
Proficiency in Shopify, Basic Coding, Google Suite, and e-commerce platforms, including Shipstation and fulfillment platforms.
The Whitaker Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
Associate
Employment type
Full-time
Job function
Information Technology, Analyst, and Distribution
Industries
Retail Luxury Goods and Jewelry
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