E-commerce Customer Experience Coordinator

Rails, a leading contemporary apparel and lifestyle brand, is looking to expand its E-commerce Team. Candidates must have experience within the E-commerce channel. This is a great opportunity for someone who is eager to learn and acquire first-hand E-commerce experience within a quickly growing business.

Key Responsibilities:

• Handling high volume of customer email inquiries and phone calls
• Fielding live chat inquiries
• Providing excellent customer service
• Coordinating with E-comm Warehouse Team for timely shipping of orders
• Reviewing and processing returns and exchanges
• Reporting E-comm data to management on a regular basis
• Working closely with E-comm Team to manage web inventory and promotional calendar

Requirements:

• Shopify experience
• Customer-centric with a positive attitude in high stress situations
• Excellent verbal and written communication skills
• Intermediate Excel skills at minimum
• Ability to problem solve and troubleshoot
• Creative thinker who is organized and efficient
• Independent and driven for personal and professional success, with the ability to be a collaborative team player as well