The Doorperson position is a highly visible role within the InterContinental Bellevue at the Avenue and offers the opportunity to provide the highest level of guest satisfaction. This position reports to our Head Doorperson.
The Doorperson is typically the first associate the guest comes in contact with and this initial interaction is vital to the guest's experience and setting a tone of luxury for their stay.
Every Day Is Different, But You’ll Mostly
Be stationed outside to provide our arriving guests with a warm welcome and our departing guests with a fond farewell to 5-Star standards.
Control the traffic flow in and out of the lobby.
Discreetly ascertain each guest’s name and once learned, greet each guest by name
Display a high sense of urgency and willingness to help, all while maintaining composure.
Direct guests to the Front Desk while acquainting them to the hotel, making mention of available services and facilities of the hotel.
Assist with loading and unloading luggage to and from guest vehicles.
Notify the Front Desk and Guest Services of VIP arrivals whenever possible.
Assist the Bell Person with all luggage storage and retrieval.
Maintain complete knowledge at all times of hotel features and services, room rates, special packages and promotions, daily house count, room availability, scheduled in-house group activities, locations and times, and VIP guests.
Attend pre-shift meeting and review all information pertinent to the day's business.
Monitor and maintain cleanliness, sanitation, and organization of assigned work area(s).
Ensure discretion for our guests and provide a crafted stay for each guest.
Provide shoeshine service.
Maintain the presentation standards of a 5-Star Lobby/Front Drive.
Have knowledge of directions, travel time, cost, and various forms of transportation.
Lay out safety signage in public areas and the front drive during extreme weather as well as laying out mats inside the entrance and providing umbrellas on the front drive.
Maintain awareness of undesirable persons on property premises.
Responsibilities
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Seniority level
Entry level
Employment type
Full-time
Job function
General Business
Industries
Hospitality
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