Donor Relations Coordinator

Working in collaboration with the Indian River Land Trust’s Director of Philanthropy and Marketing, the Donor Relations Coordinator’s primary responsibility is the management of the fundraising database Raiser’s Edge, which includes keeping accurate records, gift entry and processing, gift acknowledgement and reporting, and data integrity.

The position also stretches when needed to support specific fundraising activities.

Responsibilities

The essential job functions and responsibilities for this position include, but are not limited to: 

·        Manage the Raiser’s Edge database, including maintenance of database integrity, regular database clean-up, and procedural recommendations.

·        Maintain up-to-date constituent records in Raiser’s Edge, including contact information, demographics, wealth screening, relationships and soft credits.

·        Enter and report all gifts, including in-kind donations and pledges, in alignment with the philanthropy department’s standard operating procedures and ensure gifts are acknowledged in a timely manner according to policy.

·        Establish and monitor processes and tools for other staff to input meeting contacts, notes, etc. in donor records.

·        Collaborate with relevant staff to develop and support any necessary changes to business processes.

·        Prepare, update and issue gift acknowledgement letters to donors.

·        Create, monitor and maintain a Raiser’s Edge Protocol Manual to ensure consistent data entry and use as a training tool for cross training relevant staff as needed.

·        Provide Raiser’s Edge training to staff as needed and participate in ongoing training and professional development related to roles and responsibilities.

·       Create queries, reports, custom reports and analyses; create and run all mail merges, invitations, lists and labels for all agency mailings/communications pieces.

·        Organize and manage the mailings for all fundraising appeals, invitations and donor stewardship communication (including electronic communications).

·        Assist IRLT’s Director of Philanthropy with mailings, filing, meeting preparation, all organizational reporting and other clerical functions as needed.

·        Perform monthly mailing of pledge reminders, using the Raiser’s Edge reports.

·        Compile and maintain event, direct mail, and email distribution lists. Must be well versed in merging queries, tracking attendance, producing registration lists and name tags.

·        Some general reception and administration support.

·        Perform other duties deemed appropriate by the Director of Philanthropy and Marketing, and the Executive Director.

Qualifications

The qualifications and skill requirements for this position include:

·        Commitment to the mission, vision, values and emergent learning principles

·        Two to five years of experience with database management

·        Aptitude for relational databases and data management

·        Experience with fundraising and fundraising database preferred. Raiser’s Edge/NXT background is a plus

·        Strong computer and organizational skills

·        Computer proficiency (Word, Excel, PowerPoint, Constant Contact)

·        Strong attention to detail, follow-through and managing multiple priorities with competing deadlines

·        Ability to periodically support evening and weekend events connected with fund development activities