Donor Center Hours Thurs 11-7; Fri, Sat, Sun 7-3; Mon 11-7
The Donor Registration Specialist is a member of the Donor Services team. Under the supervision of the Manager, Donor Collections, this position is accountable for registering donors, rescheduling of donors, and providing exemplary customer service to donors, employees and guests of BBD.
Greet donors and complete registration process according to BBD SOPs, and AABB and FDA guidelines. Offer best in class customer service to donors to ensure wait time is kept to a minimum and walk-in donors are processed effectively without compromising donors with appointments.
Reschedule registered donors for future appointments per established daily goals. Play an active role in blood donor recruitment and retention initiatives by educating donors about our mission and the importance of repeat donation. Actively assist in recruitment of donors via outbound calls.
Answer inbound calls and route calls to designated individual. Answer donor questions and greet visitors and vendors according to BBD expectations. Maintain the donor reception area and ensure it is clean and neat. Organize and distribute incoming faxes, copying, sort and distribute mail as needed. Also maintain supplies for the copy room. Performs all other duties, at the discretion of management, as assigned.
Maintain accurate data and record for each registered donor. Performs data entry to update demographic or preference information within the donor relationship management software in use at BBD. Maintains confidentiality of all donor information.
Exemplifies BBD’s Customer Service Mission and Core Values.
High School Diploma/GED
2+ years working in a front desk lobby environment greeting customers, the public, and guests
2+ years of administrative support experience
2+ years performing entry of critical data into a computer system
Excellent phone and written communication skills, and demonstrated problem solving abilities.
Knowledge and experience with computer applications such as Microsoft Office, and familiarity with CRM/databases. Position will be required to learn blood bank specific software, such as Donor Dialogue and BBCS
Flexibility to work weekends or holidays if needed
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
Hospitals and Health Care
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