Document Management System Administrator

Follow us on Linkedin: https://www.linkedin.com/company/pulivarthigroup/

Pulivarthi Group LLC is a Global Staffing & IT Technology Solutions company, with our prime focus of providing world class solutions to our customers with the right talent. We combine the expertise of our team and the culture of your company to help you with the solution that is affordable and innovative using high quality standards and technologies.

We’ve served some of the largest healthcare, financial services, and government entities in the U.S.

Job Title: Document Management System Administrator

Location: Remote

Duration: 6+ months

Company Overview

Pulivarthi Group is a premier global provider of staffing and IT technology solutions, renowned for delivering exceptional services tailored to each client's unique needs. With a steadfast commitment to excellence, we merge expertise with innovation, ensuring cost-effective solutions of the highest quality. Our diverse client base spans healthcare, finance, government, and beyond, reflecting our adaptability and proficiency across industries. Operating in the United States, Canada, and Mexico, we pride ourselves on aligning with clients' cultures, deploying top-tier talent, and utilizing cutting-edge technologies. Pulivarthi Group stands as a beacon of reliability, efficiency, and innovation in the realm of staffing solutions.

Job Summary

The Document Management System Administrator is responsible for providing support for NetDocuments, a cloud-based document management application. This role includes executing client upgrade testing, adjusting system configurations, overseeing third-party integrations, managing software updates, advocating for system enhancements, and maintaining system documentation. Additionally, the Administrator provides support to users firmwide, troubleshooting incidents, resolving user issues, contributing to training efforts, and supporting operational needs.

Duties And Responsibilities

Resolve cabinet, workspace, and document access issues, working with both Service Desk personnel and end users.

Troubleshoot NetDocuments errors, interpreting error messages and diagnosing issues with integrated applications (e.g., MS Office, Outlook). Coordinate with vendors and internal technical resources.

Assist with the evaluation, testing, and implementation of new NetDocuments functionality.

Provide support for NetDocuments including updates, configurations, integrations, enhancements, and troubleshooting.

Support related systems and integrations, such as Intapp Walls, Litera CAM, SSRS reports, and various reporting tools.

Research new applications and features, formulate recommendations, and create implementation plans.

Establish and maintain appropriate test environments in collaboration with other technology teams.

Evaluate, test, and integrate new software and upgrades. Identify web server requirements as needed.

Define desktop packaging requirements and prepare applications for installation using standard tools and methodologies.

Monitor DMS environment components for security, performance, and stability.

Interface with NetDocuments and other vendors to resolve problems.

Maintain awareness of new technologies and trends.

Provide after-hours on-call support and work during monthly maintenance windows as needed.

Generate ad-hoc reports using SQL queries.

Perform document imports and exports, including generating metadata spreadsheets.

Review training materials for accuracy and completeness.

Document processes and procedures.

Required Qualifications

Perform other duties or special projects as required.

Bachelor’s degree or equivalent combination of education, training, and experience.

Experience with NetDocuments or a cloud-based information management system.

Experience troubleshooting integration issues with MS Office and Adobe Acrobat.

Excellent troubleshooting skills.

Effective communication skills, especially with senior-level users.

Ability to develop technical documentation for both technical and non-technical audiences.

Preferred Qualifications

Professional services industry experience supporting cloud-based applications.

Experience With PowerShell And Other Basic Scripting Languages.

Experience supporting applications implemented through Citrix.

Ability to write basic to moderate SQL scripts.

Other Skills And Abilities

Strong organizational skills and attention to detail.

Good judgment and strong interpersonal communication skills.

Strong analytical and problem-solving skills.

Ability to work harmoniously and effectively with others.

Ability to preserve confidentiality and exercise discretion.

Ability to work under pressure and manage multiple projects with competing deadlines and priorities.

Working Conditions

Occasional travel may be required, including air and car travel.

The work environment is typically quiet to moderate, with occasional exposure to a warehouse environment and moving vehicles.

Equal Opportunity Statement

Pulivarthi Group is proud to be an equal opportunity employer. We are committed to building a diverse and inclusive culture and celebrate authenticity. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, disability, protected veteran status, or any other legally protected characteristics.