Dividend, Loan Servicing Specialist

About Dividend

At Dividend, we question convention, reward creativity, and always welcome new ideas. We are hungry to win, happy to help, and determined to succeed. Every day, we get to see the impact we've had on our customers, our partners, and on the world around us. So, take a look and see if you think you'd be a good fit for Dividend.

GENERAL FUNCTION:

The Loan Servicing Specialist works with homeowners, Escrow Agents, Relators and others to ensure responsibility and assumption of loans given by Dividend Finance for solar installations that are tied to residential property. This role will be responsible for tracking, identifying and modifying distressed accounts, as well as assisting with the compliant resolution process.

All employees are responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensuring that actions and behaviors drive a positive customer experience. Operating within the Bank’s risk appetite, you will achieve results while consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Assumption

• Develops new systems for reporting exchange, as growth continues will need to develop FTP (file transfer protocol) process for data transfer as requested by vendor
• Initiates outbound contact for properties listed for sale to ensure for payoff of loan or monitor loan assumption to buyer
• Drafts waivers and other documents determined by the Legal team for files where loan panels have been moved to another address
• Routinely corresponds with third party real estate agents, escrow agents, mortgage lenders, current Dividend Finance customers and Buyers interested in purchasing homes with solar panels financed through Dividend Finance
• Coordinates partial payment delivery and receipt of 30% ITC payments prior to transferring loan, or requests sales and appraisal information if sellers are requesting ITC waiver
• Manually drafts contingent assumption agreement (new homeowner loan contract) using account statement from loan servicing department with high attention to detail to reflect correct figures and dates for when payment switches from seller to buyer
  
  
  

Modification

• Review open accounts for modification purposes
• Make outbound efforts in a professional manner while maintaining customer relations
• Work with vendors to coordinate modification processing
• Identify issues with account delinquency and drafting loan modification terms within company compliance and credit facility guidelines
• Proactively work with borrowers and provide timely follow-up on payment arrangements
• Compile data and reports as needed to provide weekly activity and status reporting
• Strong ability to analyze data in order to effectively identify and manage stressed accounts
• Other duties as assigned
  
  
  

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE & SKILLS REQUIRED:

• High school diploma or GED equivalent
• 2-3 years of relevant experience in a loan servicing and/or telecommunications environment
• Experience with real estate transactions
• Ability to work independently and to adapt to a fast-changing environment
• Self-disciplined and capable of identifying and completing critical tasks
• Proficiency in Microsoft Suite including Excel, Word, and PowerPoint
• Experience with Salesforce
• Customer Service experience
• Strong written and verbal communication skills
• Ability to multitask while retaining high attention to detail
• Must be able to reason, exercise sound judgment, show initiative and solve problems
  
  
  

Dividend, Loan Servicing Specialist

Total Base Pay Range 49,900.00 - 79,300.00 USD Annual

LOCATION -- San Diego, California 92130

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.