Dispensary Assistant Manager

Company Overview

Windy City Cannabis is an inviting family of hometown cannabis dispensaries where passionate Dispensary Associates connect customers to the most trusted and effective cannabis products for their lifestyle. We offer a curated selection of high-quality products, personalized service, and a warm, welcoming vibe that invites people to stay longer and return often.

Role Overview

We are looking for a customer service-oriented and operationally driven candidate to join the management team in our recreational and medicinal dispensary. The ideal candidate will strive to make great product recommendations and provide a genuine experience to customers with professionalism, poise, and patience. A passion for cannabis coupled with a strong adherence to protocol and compliance are a must for this role.

The Dispensary Assistant Manager will support the planning and management of all aspects of day to day operations, including managing personnel, establishing strong customer relations, inventory control, and handling the daily ebb and flow of all store related matters while adhering to strict state guidelines and regulations. You will communicate effectively with all levels of the organization to implement and maintain deals, protocols, policies, and procedures in accordance with company standards.

As a condition of employment, all newly hired employees of Windy City should be prepared to provide proof of vaccination against COVID-19 prior to their first day of work. Requests for medical or religious accommodation may be made with the company's HR department. Failure to establish proof of vaccination (or approved exemption) may result in offer rescission.

Role Responsibilities

• Support the General Manager in all store initiatives
• Learn the ins and outs of the point of sale system
• Review and assist in receiving all deliveries with diligence and accuracy and in accordance with company and state regulations
• Support the organization of inventory, including special patient orders, employee patient samples, and weekly deals
• Track various sales metrics on a daily, weekly and monthly basis
• Demonstrated ability to effectively intervene in employee performance issues and provide effective coaching
• Assist with training, development, and motivation of staff according to company guidelines and values
• Assist in conducting nightly and monthly inventory audits in accordance with company and state guidelines to ensure there is no diversion of inventory, and effectively respond to discrepancies
• Prepare and effectively lead state inspectors through unannounced inspections
• Support efforts to maintain records for all necessary documents: delivery and inventory manifests, nightly and monthly inventory counts, necessary employee, and patient/customer information, log books, inventory adjustments, and destruction reports
• Ability to manage time and respect protocol under fast-paced retail conditions is a must.
• Other duties may be assigned, as needed or warranted, by senior leadership.
• Frequently lifting, moving, carrying store inventory, weighing up to 50 pounds. Occasionally ascending/descending ladders or stairs.
  
  

Role Requirements

• 2+ years of successful experience in a retail management position required.
• Must be 21 years of age or older.
• Ability to acquire a state credential by passing required background check and any other requirement listed.
• Experience with Illinois Cannabis Program rules and regulations strongly preferred.
• Ability to effectively communicate with staff members and managers.
• Ability to gain buy-in from others and work toward shared objectives.
• Operates with a keen attention to detail and the highest level of ethics and integrity.
• Working knowledge of inventory and sales reports.
• Proven organizational skills.
• Efficacy with technology and point of sale systems.
• A fundamental understanding of cannabinoids and their effects on the body is preferred.
• A passion for cannabis that is widely translatable.
• Ability to satisfy company requirements for vaccination against COVID-19, or obtain approved medical or religious exemption
  
  

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

At Windy City Cannabis we are committed to improving the quality of our patients’ lives and restoring well-being. Our medical cannabis dispensaries are setting a new standard of excellence, emphasizing health and wellness in our clean and modern facilities. Our staff is well trained and attentive, striving to serve patients with great respect and compassion.

Windy City Cannabis provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability or genetics.