Dispatcher

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

Maintains day-to-day bus operation schedules for RTD and by initiating and responding to radio/phone calls to and from bus operators, street supervisors, private contractors, and maintenance personnel. Directs activities of bus operators while on route. This is a safety sensitive position subject to the rules and regulations of the RTD drug and alcohol policy.

Duties & Responsibilities

ESSENTIAL:

• Responds, with minimal notice, to the changing needs of RTD and private contractor bus operations regarding coverage of operations such as emergency situations, bus replacement and repair, re-routing of buses, delays in service, and detours.
• Coordinates with internal departments and external entities regarding incidents, accidents, emergencies, road conditions, adverse weather, detours, service disruptions, schedule changes, and other emergent issues.
• Accurately records and maintains events and activities in the CAD/AVL system.
• Facilitates communication with bus operators, various command centers, call centers, emergency responders, street operations staff, and other internal/external partners to ensure efficient and reliable bus operations.
• Monitors bus operations via CAD-AVL system to ensure safety, reliability, scheduling and performance of bus operations.
• Coordinates extra service, bus bridges, bus respacing, special events and other projects as assigned. Performs station starter duties as needed.
  
  
  

Other

• All job-related duties as assigned.
  
  
  

Qualifications

• High School diploma or equivalent
• Minimum of one year dispatching experience with CAD/AVL preferred
• A minimum of two years of experience as a full-time Bus Operator. (This minimum requirement may be met if actual driving experience is supplemented by other directly related transit experience).
• Proficient in bus operations policies, procedures, fare structure, routes, and schedules.
• The ability to work unusual hours, split shifts, weekend, and holidays. Due to industry demands you may be required to work/cover shift(s), stay late or start early on short notice.
• Proficient with Microsoft Office Suite.
• Ability to communicate effectively, orally and in writing.
• Ability to use sound judgment.
• Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
  
  
  

Or

• An equivalent combination of education, experience, knowledge, skills, abilities.
  
  
  

Working Environment And Physical Requirements

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations

• While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions and fumes or airborne particles. The noise level in the work environment is usually moderate.
  
  
  

We are considering all applications for this position up until the position close date of July 5, 2024. For consideration, please be sure to apply before the posting end date.

Career Map

Based on job performance, experience, education and position availability the next step on the career map for this position may be:

Lead Dispatcher

RTD provides equal employment opportunities to all employees and applicants for employment without regard to race (including traits historically associated with race, such as hair texture, hair type, or protective hairstyles), color, religion, national origin, ancestry, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, age, genetic information, disability, service in the military, marital status, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Pay Range

$65,177.00 - $92,062.25 Annual

RTD is an Equal Opportunity Employer, please see our EEO policy [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO%20Policy%20Statement-%20UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.