Local to Miramar or Dallas and willing to come onsite 3 days a week
Description
Job Title: Senior Disaster Recovery Analyst Overview The position focuses on enabling the IT Disaster Recovery process and providing expertise in D/R concepts, plan authoring, validation and testing of critical systems. The role is highly focused on the development, delivery and maintenance of technical and complex Ransomware planning and the support of simulation tests and tabletop exercises. Duties and Responsibilities
Coordinates with various information technology and business groups to identify critical systems and dependencies, and the potential vulnerabilities and risks that could result in catastrophic impact.
Coordinates and executes Ransomware Rebuild simulation tests, documents results recovery time capabilities, issues, and resolutions through post-testing analysis.
Serves as tertiary back-up during tabletop exercises or actual catastrophic disaster recovery or business continuity events.
Gather and analyze data
Interpret gathered data
Submit reports to the relevant department heads and management
Find patterns and trends in the analyzed data
Help management and other teams achieve business goals and needs
Formulate procedural manuals if required
Track and reconcile data
Supports the execution of a specific IT process (i.e. Vendor Management, Asset Management, Telecommunications, Business Applications, Service Delivery, etc.) in response to business needs and requests.
Define, track and monitor KPIs
Identify and mitigate risks
Collaborates with business and IT stakeholders to identify, analyze, understand and prioritize activities by business value and urgency.
Develops consultative partnerships with internal teams and leaders to understand their strategic objectives, key performance indicators and reporting requirements.
Supports communications, meetings, and other collaborations as appropriate to effectively perform work and to understand, resolve, and/or mitigate risks, issues, obstacles, and conflicts
Collaborate cross-functionally to enhance overall delivery of reporting across the business units and within the department.
Establish and collect KPI to measure business value delivered by projects and solutions.
Analyze and interpret information for planning and control purposes.
Present to leadership recommendations on opportunities
Lead the education and training of end users, working to increase end user proficiency and adoption of implemented solutions
Understand, communicate and reinforce standard process concepts and methodology within the ETP organization
Serve as liaison across teams
Develop opportunities to automate ETP processes and functions
Communicate systems and procedural changes to end users through excellent written and oral communications
Monitor, coordinate metrics and act on exceptions to address issue
Preferred ITIL v3 foundation certification
Experience in Support and Incident, Problem, Event and Change Management
Understanding of data center operations and the interaction between the teams that support the systems and network Infrastructure
Exposure with Enterprise Monitoring tools, Microsoft SCOM, SolarWInds, SquaredUP, Automated Escalation software.
Exposure to Incident Command System (ICS) / National Incident Management System (NIMS) concepts with special focus on Incident Commander responsibilities
A mix of Infrastructure skills across server, database, network and support desk
Thorough understanding of data center operations and the interaction between the teams that support the systems and network Infrastructure
Expertise in problem management, root cause analysis methodologies and incident resolution
Experience with APM (Application Performance Monitoring) and other Monitoring Solution tools.
Experience in an Operations Control Center
Experience supporting server operating systems or hardware
Experience with infrastructure theories, principals and concepts
Minimum Qualifications
Bachelor's Degree in Information Technology, Computer Science, or equivalent work experience
Proven experience within the disaster recovery field
3+ years leading medium to complex multi-million-dollar systems development programs
3+ years of experience with Disaster Recovery Planning Software and tools
Experience with Office 365, Teams and SharePoint
Strong Visio, technical writing, and project management skills
Strong business acumen
Can analyze an issue and troubleshoot
Responsible for mentorship of junior team members
Proficient change management skills
Ability to build, coach and lead teams with Agile delivery values
Demonstrated ability to lead teams and influence across organizations.
Excellent analytical, problem solving, decision-making and quantitative analysis skills to provide insights into performance and efficiency opportunities.
Must be self-directed, autonomous and yet be able to work well with multiple individuals at all levels of the organization on a regular basis, also demonstrate leadership skills and abilities.
Strong planning and organizational skills to work in a fast-paced environment and manage multiple priorities.
Excellent customer service skills in all interactions with internal and external customers, including but not limited to personnel from other divisions, vendors, suppliers and other departments.
Excellent communication, leadership, and interpersonal skills to build relationship and collaboration across different departments, sometimes virtually.
Understanding of IT processes and ability to translate and communicate technical concepts into business language
Process oriented mindset including but not limited, building and enforcing process flows.
Ability to build consensus and buy-in with key stakeholders
Strong team player with willingness to collaborate
Strong analytical and problem solving/decision making skills
Expertise in setting and managing customer expectations
Able to lead meetings and coordinate activities to keep teams on task Good time management skills (i.e. setting priorities)
Continuous improvement mindset Preferred
Qualifications Masters Degree Specialized
Skills and Technologies
Strong understanding of Ransomware recovery and architectural of Isolated Recovery Environments
Subject matter expertise in IT Disaster Recovery with a minimum of 3 years of Disaster Recovery experience
5+ years of experience in an Information Technology discipline
3+ years of experience with developing / testing recovering strategies for cloud (IaaS / SaaS) based applications
Working knowledge of recovery tools such as SRM and Zerto
Strong project manager skills with 5+ years of hands on experience
3 + years of experience with automation and orchestration tools for recovering applications at alternate locations
Experience developing business impact analysis documents
Strategic mindset to lead recovery strategy planning efforts
Demonstrated ability to coordinate complex integrated disaster recovery exercises
Thorough knowledge of data management in order to assist in the preparation of recovery procedures
Strong ability in building effective relationships with clients and colleagues Physical Demands
Physical demands with activity or condition for a considerable amount of time include sitting and typing/keyboarding using a computer (e.g., keyboard, mouse, and monitor) or adding machine
Physical demands with activity or condition may include occasional to rare amount of time include walking, bending, reaching, standing, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
Seniority level
Associate
Employment type
Contract
Job function
Business Development and Sales
Industries
IT Services and IT Consulting
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