Director, Warehouse Operations

Department: Warehouse Operations

Employment Type: Full Time

Location: Austin, Texas

Reporting To: Billy Malady

Description

Headquartered in Austin, Texas, Four Hands is the leading global designer and wholesaler of lifestyle home furnishings. We design, manufacture, and distribute our products and support the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous recognition and accolades, including ranking in the Inc. 5000 list 14 times and being one of Austin's Top Workplaces for 4 years which couldn't have been possible without our employees.

The Four Hands Distribution Team operates out of seven locations with nearly 1,000,000 sqft of warehouse space. In the Fall of 2024, we are opening a 565,000 sqft warehouse in East Austin to condense four warehouses into one to be a centralized hub for our distribution network. A role in our distribution center means being at the heart of our industry by getting products to our customers as quickly as possible. We are looking for an innovative, high impact player to strategically build out this next journey for us.

In This Role

• Lead and manage all aspects of multi-site warehouse operations, including receiving, warehousing, order fulfillment, and shipping
• Conduct appropriate planning, forecasting, budgeting and allocation of resources in support of business objectives and strategies
• Develop and implement strategic plans for warehouse operations to meet company objectives and customer demands; maintain P&L accountability for the facility and operation
• Build and nurture a high-performing warehouse team, providing employee development, guidance, coaching, and support to ensure efficient and safe operations
• Collaborate with People & Culture to hire, train, develop, and coach warehouse managers, ensuring optimal staffing and training levels
• Lead daily and weekly operational reviews to ensure seamless communication and efficient execution
• Optimize warehouse processes and layout, identifying opportunities to reduce costs and enhance efficiency
• Participate, maintain, and ensure execution and compliance of safety initiatives, quality standards, and protocols
• Support inventory initiatives through proper inventory management and cycle count procedure
• Support freight optimization strategy
• Provide leadership and direction; establish operating principles, foster collaboration between functions, and set goals and objectives
• Ensure accountability at all levels in the facility for achievement of organizational and business goals
• Uphold our Core Values and be a valuable member of the Four Hands Team
• Other tasks as defined by Management
  
  

The Ideal Person

• 10+ years of progressive operations and logistics leadership experience in a wholesale, distribution or fulfillment environment
• Bachelor's degree preferred in Business, Engineering, or Supply Chain
• Demonstrated experience using continuous improvement and Lean Six Sigma to lead operational transformation
• Strong working knowledge of data analysis and performance metrics, using business management software (ex: SAP, ERP, CRM); experience with WMS required
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
• Ability to streamline or implement structure to boost speed and efficiency while supporting business demands
  
  

Benefits

Our employees are the heart of our company, their professional and personal well-being in and out of the office is what we care about the most. What we offer:

• Career Development
• Tuition Assistance Program
• FTO Policy with a paid day off on your Birthday
• Free comprehensive Employee Health Care Benefits (Health/Dental/Vision) and 401(k) + match
• Paid parental leave for both Moms and Dads!