The Director of Ticket Operations will be responsible for the year-round management and operation of the Birmingham Barons ticket office. A key component of this role is to direct and train a qualified ticket operations staff with the goal of supporting all ticket sales efforts.
Key Responsibilities
Lead administrator for Tickets.com ticketing system
Ensure the security of the box office is maintained at all times; assume responsibility for all monies collected and provide appropriate personnel with detailed daily reports and ensure safety of monies at the end of each day
Upload and administer all events on the ticketing system; ensure the ticketing system records are maintained and accurate.
Administer efficient, accurate, and timely reporting mechanisms related to sales activity as well as budget pacing activity to be used by senior management
Develop and manage department budget goals for operating expenses
Manage all ticket inventory and communicate availability to sales staff members on a regular basis
Interact daily with ticket sales staff and provide coaching and feedback as needed.
Provide exceptional customer service to fans at all times
Other duties as assigned
Bachelor’s Degree preferred
3+ years of previous ticket operations management experience required
Ability to think strategically and possess the ability to multi-task
Proficiency in basic software programs (word processing, spreadsheet)
Possess excellent interpersonal skills while working with all other departments within the organization
Willingness to work long hours, evenings, weekends and holidays
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
Spectator Sports
Referrals increase your chances of interviewing at Diamond Baseball Holdings by 2x