Director, Sportsbook Onsite Retail Operations

Remote - East US (NJ, DC, MA, MI)

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations—MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor’s “Best Places to Work”.

About The Role

As the Director, Sportsbook Onsite Retail Operations, you will be primarily responsible for leading operations, teams, and performance in the east coast region of the U.S. This role will be expected to develop, implement, and monitor business strategies and KPI’s that maximize customer experience and profitability. You will be responsible for developing teams and managing key partnerships and stakeholders through collaboration, clear communication, and feedback.

Responsibilities

• Direct & lead the retail operations for the Eastern Regional MGM properties (Detroit, National Harbor, Beau Rivage, Borgata, Springfield, Northfield Park) Washington Nationals & Cincinnati Reds Sportsbooks.
• Translate strategic business goals into retail operational plans to achieve KPIs & growth targets
• Analyze and optimize profit & loss statements as it relates to each sportsbook location, communicating successes and opportunities to Sportsbook teams.
• Optimize promotional opportunities ensuring alignment with the broader BetMGM business
• Establish clear roles and responsibilities for staff that are aligned to the businesses KPIs, coaching and developing the team regularly.
• Provide oversight, coaching and development to sportsbook managers at each location through regular 1:1s, team calls and regular on-property visits
• Build a strong retail management team by coaching employees and managers through effective hiring, training and scheduling practices to ensure the needs of the business are served.
• Manage labor levels based on analysis of customer volumes and business plans
• Manage HR issues as they arise, communicating clearly with HR partners and leadership.
• Develop a cohesive partnership with the applicable on property leadership and partner teams
• Partner closely with Regional Marketing, VIP, Partnerships and other BetMGM/MGM teams to operationalize events.
• Ensure a high level of customer service that represents the BetMGM brand & employer values
• Communicate to property executives and build relationships with key vendors / service providers
• Uphold policies and procedures for all retail operations. Ensure consistency and effectiveness of policies and procedures. Participate in the building and revision of policies as needed.
• Stay abreast of industry best practices and current/emerging competitors in the marketplace and make changes/recommendations as needed
• Other duties as assigned by leadership
  
  

Essential Functions

• Must be able to stand or sit and operate computers and other technological devices for extended periods of time
  
  

Qualifications

• Strong written and verbal communication skills
• At least 10 years of experience; 5+ years in a leadership role within the entertainment, retail, casino/sportsbook or F&B industries
• Ability to travel to property locations regularly.
• Must be able to obtain and maintain valid gaming license in applicable states
• Strong process and project management skills
• Bachelors degree in a related field
• Ambitious self-starter, proactive and passionate about delivering projects and results
• Strong interpersonal skills with the ability to communicate to leadership, peers and teams regularly in a clear, concise manner.
• Strong attention to detail and enjoyment of problem solving
• Leadership curiosity, willing to dive in a figure it out
• Team player
• Ability to thrive in a fast paced environment, managing and reprioritizing focus regularly, embracing the ambiguity that can accompany start up life.
  
  

Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

About Our Culture

Building BetMGM from the ground up takes effort, energy, and teamwork, but that’s what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars:

• Believe in Your Game – Take your shot! There’s a freedom to explore ideas usually only start-ups are lucky enough to experience.
• Backed by the Best - With our expertise—merged with that of our world-class investors—we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.
• Do What’s Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.
• Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.
  
  

What We Offer

As a valued employee, we’re committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!

Gaming Compliance

Candidate must comply with and support the company’s responsible gambling policies, procedures and initiatives.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

BetMGM, LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are “all in” together. If your experience looks a little different from what we’ve identified and you think you’ve got what it takes, we’d love to learn more about you.

If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.

Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.