The Director, Revenue Cycle primary responsibility for managing the company's line of business. The Director, Revenue Cycle has responsibility for staffing, including hiring and firing, training, team development, client management, reporting and technology to support client work. Our organization prides itself on being built upon a set of strong core values. We are looking for candidate who will actively exhibit these core values: Service Excellence, Transparency, Teamwork, Accountability, Hardwork, and Positive Attitude.
External Title: Director, Revenue Cycle
Internal Title: US RCM Director
Reports to: EVP, Operations
Works with: CFO, CRO, SVP of Client Onboarding, CTISO, VP of Sales, Senior Managers
Responsibilities:
Assist with oversight of the Revenue Cycle line of business operations
Work collaboratively with Revenue Cycle leaders to ensure a beneficial gross profit margin
Innovate and implement strategies to increase retention
Develop and maintain recruiting statistics to cohesively meet client needs
Report regularly on delivery timelines
Keep systems implementations on schedule
Communicate changes, feedback, and trends to the Revenue Cycle team
Maintain positive client relationships
Work closely with the SVP, Client Onboarding to bring in new business
Meet with prospective clients via phone or in person.
Write articles relating to RCM and contributes to several magazines and online
Complete audits for prospective clients by doing in-depth analysis on their current billing company's performance and metrics
Assist with defining and revising roles and responsibilities for team members
Review metrics for intake, billing, collections, and payment posting, determines team goals and develops strategic processes to maximize team efficiency and revenue
Complete month end reports and analysis, including board meeting presentations and dashboards as required by the client
Management of clients practice management systems (maintenance and initial set up)
Manage uploading of new and annual increases of contracts
Contract analysis and assisting with contract negotiations, in addition to, working with contract managers to resolve contractual issues
Assist clients or management companies in determining carveout requests, rate increases, and contract terms
Identify process improvements, software needed for increased productivity and revenue, and other suggestions to the center to streamline the RCM process
Create a strong team environment by working with each department Manager to ensure the team has all the tools necessary for high quality and productive work output
Other duties as assigned, such as: special projects assigned by the facility
Organizational Parameters:
Work with SVP, Client Onboarding to assist with acquiring new clients and maintaining current clients
Work with the CTO, CIO, CISO to determine best technological needs for each line of business
Work with all senior leadership of the Revenue Cycle team to determine appropriate staffing levels, staff development, process improvement, and client relationships
Work with the human resources team for initiatives related to recruiting, recruiting forecasting, talent development, learning, teammate onboarding, and performance.
Role Information:
Full-Time
Salaried
Exempt
Eligible for Benefits
Remote: The minimum bandwidth requirements are 10 Mbps upload and 50 Mbps download speeds. The recommended bandwidth requirements are 20 Mbps upload and 100 Mbps download speeds.
Minimum of 6 years' experience leading multiple, simultaneous quality assurance efforts, and a track record as a mentor while providing quality assurance leadership in a test lead capacity
Experience with multiple Practice Management System applicable to ASC, including Amkai, HST, SIS products, and various clearinghouses
Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook
Ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through
Demonstrated strengths in organizational, attention-to-detail, follow-through, reasoning, critical thinking, and problem-solving skills
Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate information clearly and effectively throughout all levels of the organization with audiences of varying degrees of familiarity with technical material
Strong analytical skills with the ability to seek underlying assumptions through probing, questioning, and listening
Experience with managing a team in similar organization size and scope
Successful track record of effective coordination, prioritization, collaborations, organization, and project delivery
Extensive knowledge of revenue cycle performance, including knowledge of best practices required
Knowledge of basic accounting procedures with some accounting background in a medically related environment
Knowledge of medical terminology and coding
Strong attention to detail and speed while working within tight deadlines
Innovation for all parts of the business including innovative use of technology
Calm, approachable attitude with a passion to help others
Ability to work independently and as part of a team
Strong attention to detail and speed while working within tight deadlines
Exceptional ability to follow oral and written instructions
A high degree of flexibility and professionalism
Excellent organizational skills
Outstanding communications skills; both verbal and written
Experience working in an Ancillary/Ambulatory Surgery Center (ASC)
Strong Microsoft Office skills in Excel, Outlook, and Teams
Physical Demands:
Sitting and typing for an extended period of time
Reading from a computer screen for an extended period of time
Speaking and listening on a telephone
Working independently
Frequent use of a computer and other office equipment
Work environment of a traditional fast-paced and deadline-oriented office
Key Competencies:
Leadership
Initiative/Execution
Innovation
Organization
Problem Solving
US Pay Ranges
$86,400—$108,000 USD
About Surgical Notes
Surgical Notes is the premier ASC revenue cycle management and billing services partner. Our expert teams with ASC-specific experience provide scalable billing, transcription, coding, and document management services and solutions that fully integrate with all leading ASC practice management systems. The largest management companies and hundreds of ASCs that partner with Surgical Notes experience and benefit from immediate operational and financial improvements that exceed industry performance levels.
Surgical Notes is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Privacy Statement
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Seniority level
Director
Employment type
Full-time
Job function
Finance and Sales
Industries
Technology, Information and Internet
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