Director, Product Operations (Remote or Morristown, NJ)

Crum & Forster Company Overview

Crum & Forster (C&F) , with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2023 Great Place to Work ® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization. For more information about Crum & Forster, please visit our website: www.cfins.com.

For California Residents Only: Information collected and processed as part of your career profile and any job applications you choose to submit are subject to our privacy notices and policies, visit https://www.cfins.com/onlineprivacypolicy/ca/noticeatcollection/ for more information.

Job Description

Director, Product Operations

The Business Services Group supports the profit and cost centers across the Commercial Lines and Executive Risk division of C&F. We strive to provide excellent service to our partners while minimizing waste. We are a self-organizing cross functional team who work collaboratively to find solutions and improve efficiencies, while also having fun at work.

As part of the BSG, the Product Operations Manager is a highly organized and motivated leader with a positive outlook, an entrepreneurial spirit, a service mentality, who is comfortable in a fast-paced environment.

The role of the Product Operations Manager is to ensure the timely, accurate and strategic delivery of insurance products to internal stakeholders in all applicable divisions. This includes ensuring the accessibility and communication of the information necessary to comply with the product requirements. The individual in this role should be data savvy and process and efficiency focused. This position works directly with the Leader of the Product Services Center of Excellence and is responsible for the management and strategic direction of the Product Operations team.

What You Will Do

Performance Management, Development & Training

• Responsible for training and development of new and existing employees
• Delivery of CITE goals and feedback per BSG cadences
• Assess, develop and maintain staff capabilities to meet department demands of production and quality, development and implementation of effective staff development career plans
• Conduct reviews of the team’s work and coordinate appropriate actions as a result of these reviews.
  
  

Planning & Operations

• Apply analytical and strategic forecasting skills to determine required headcount, IT investment and other forward thinking and planning efforts
• Continuous improvement opportunities for processes, procedures and strategic goals
• Agile and innovative mindset to create new and effective solutions
• Maintains relationships and high-quality on-going communications with stakeholders
• Responsible for monitoring and active management of human and financial capital
• Continuity and succession planning
• Provides escalation support to Profit Centers and BSG Leaders
• Provide visibility into the team’s work by presenting information to upper-level managers and other stakeholders
  
  

Compliance/Quality

• Responsible for ensuring compliance with the regulatory filings and requirements and business strategies
• Manage vendor relationships; partner with procurement
• Ensure team is sufficiently staffed for meet job responsibilities with agility
  
  

What You Will Bring To C&F

• Bachelors degree,with 10+ years of experience in operational processes.
• Experience working in the insurance industry, is strongly preferred.
• Prior experience working in a Lead capacity, partnering with internal stakeholders.
  
  

What C&F Will Bring To You

• Competitive compensation package
• Generous 401K employer match
• Employee Stock Purchase plan with employer matching
• Generous Paid Time Off
• Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing
• A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path
• A dynamic, ambitious, fun and exciting work environment
• We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community
  
  

At C&F you will BELONG

If you require special accommodations, please let us know. We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodations, please let us know

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $116,600 to a maximum of $194,400. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs.