Director, Operations Excellence

The Director of Operations Excellence oversees a team of Operations Excellence Managers (OEMs), driving the strategic vision for ensuring brand standard compliance and operational excellence across the organization. This leadership role is responsible for enhancing overall guest experience, operational efficiency, and facilitating seamless new store openings through comprehensive oversight and development of the OEM team. By fostering a culture of continuous improvement, the Director ensures that all company-owned and franchise locations meet the highest standards of Quality, Service, and Cleanliness (QSC). The Director plays a crucial role in supporting brand initiatives, crafting strategies for operational improvements, and liaising with cross-functional teams to uphold and exceed brand expectations, contributing significantly to the brand's success and growth.