Director, Operations

Influential is a key leader in the Influencer Marketing space (and the LARGEST influencer marketing company in the world, by revenue). Trusted by over 60% of the Fortune 500, we connect our clients with a network of over 3 Million social media influencers.

We are looking for team members who are thrilled by the idea of playing an active role in shaping how companies engage with customers through TikTok, Instagram, Facebook, & more. Our team is built of people from across the country who have already moved the needle in social media, influencer marketing, and various sectors of technology. Ready to join us?!

What we offer:

• Remote company - work from home!
• Competitive compensation
• Unlimited PTO with inclusive holiday benefits
• 100% company paid medical, dental & vision insurance for employees
• Equity options for all employees
• Fully vested 401(k) matching
• Stipends for phone & wifi, health & wellness, and more!
• An awesome collaborative work culture, a diverse team, and more
  
  

We are seeking a Director, Operations to lead project management and operational infrastructure initiatives for some of the biggest brands in influencer marketing. As a core member of the Business Operations team, you will partner closely with Client Solutions, Campaign Management, Sales, and other Operational teams to set projects up for success. The Director, Operations develops and leads forward looking plans to drive growth and support business scale. They have a strong project management background, are data driven, possess the ability to think critically, and are solution oriented. This role evaluates and advises on the impact of long term planning, and introduction of new programs and strategies. They provide thoughtful operational advice on potential risks and issues, proposes practical, responsive solutions, and drives recommendations through to implementation and results.

On a typical day, you will:

• Project manage strategic business-wide initiatives including directing operational activities, resource management, and workflow development.
• Orchestrates the rollout of our new project management platform, Monday.com, including template development, integrations and daily maintenance.
• Utilizes quantitative data and intuitive observation to drive business decisions and demonstrate measurable added value to the organization.
• Work cross-functionally across teams to surface key insights and learnings that can help elevate the business overall, scaling our business processes for future growth.
• Monitor project health; identify risks, resolve open issues, and audit project data on a regular basis.
• Communicate frequently with internal teams to track project status ensuring adjustments are made as necessary.
• Implement, evangelize, and enforce operational workflows; building new and evolving processes to improve outcomes and support scale.
• Manage reporting; create and manipulate data, analyzing critical business metrics to help the organization manage performance.
• Lead and assist with special projects as necessary.
  
  

Being an Director, Operations requires:

• 8+ years of demonstrated experience in business operations, resource management, and/or project management within a creative agency or marketing organization.
• Expert skills within Salesforce and Monday.com, Cloud Coach experience a plus.
• Strong reporting experience with demonstrated proficiency in Excel/Google Sheets.
• Ability to prioritize competing business needs, manage deadlines, and proactively manage business stakeholders in a fast-paced environment.
• Exceptional communication skills, comfortable escalating or following up with stakeholders when requests get roadblocked.
• Excitement for building processes to accommodate new products and challenges, leveraging strong data skills to share insights and make actionable recommendations.
• A keen attention to detail with inherent motivation toward continuous improvement.
  
  

Bonus points if:

• A bachelor's degree or equivalent experience.
• You have experience with Cloud Coach.
• You are a certified project manager.
• You have experience working at a startup.
• You're passionate about social media and influencer marketing.
  
  

Salary range:

$120,000 - $145,000

Exact compensation may vary based on skills, experience, and location.

About Influential

Influential is an AI-powered technology and is the largest influencer marketing company in the world, by revenue. Leveraging a network of over 3 Million social media influencers, Influential's platform powers seamless talent discovery, comprehensive brand safety, content creation, media, and measurement. Through strategic partnerships with first and third-party data providers, Influential enables exclusive targeting and measurement solutions, including both online and offline attribution, such as sales lift, TV tune-in lift, foot traffic, and eComm sales. Influential works with Fortune 500 brands, including McDonald's, NBA, General Mills, Ford, and every major studio. With offices in Los Angeles, NYC, and Las Vegas, Influential is a developer partner of IBM Watson, a strategic partner of WME and Oracle, and a Facebook and Instagram Marketing Partner. (www.influential.co)

Influential is an equal opportunity employer.

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