Director of Ticket Operations

Position Number 8100055

Job Category University Staff

Job Type Full-Time

FLSA Status Exempt

Campus Rogers Park-Lake Shore Campus

Department Name ATHLETICS

Location Code ATHLETICS - GENERAL PROGRAM (03300A)

Is this split and/or fully grant funded? No

Duties And Responsibilities

• Manage ticket operations for athletic events, including implementation of policy and procedures relating to ticket sales, sales strategy, ticket distribution, and allocation.
• Plan and implement a customer service strategy that provides fans with first class support, resolves customer ticket issues efficiently, and develops relationships with season ticket base and other fans.
• Collaborate with community organizations, university partners, and internal units such as marketing, promotions, communications, and creative services to maximize revenue and attendance for all ticketed sports by increasing single-game sales, season tickets, group sales, and student engagement.
• Coordinate all fiscal activities for the ticket office including event reconciliation, daily deposits and settlements, and ticket and financial reporting
• Hire, schedule, train, and supervise student ticket worker staff, ensuring students are learning skills while assisting in day-to-day and game day activities.
• Perform other related duties as assigned.
  
  

Minimum Education And/or Work Experience

Bachelor’s degree in related field and three-five years of previous experience with college or private enterprise facilities management.

Qualifications

• A Bachelor’s degree from a college or university accredited by a U.S. Department of Education or internationally recognized accrediting organization
• Minimum 2 year work experience in collegiate athletics or professional athletics,
• Excellent computer, verbal and written communication, as well as demonstrated organizational skills. Experience working with a ticketing system/software like Audience View.
  
  

Certificates/Credentials/Licenses

NA

Computer Skills

Microsoft Office, and experience working with a ticket system (i.e. Audience View)

Supervisory Responsibilities No

Required operation of university owned vehicles No

Does this position require direct animal or patient contact? No

Physical Demands None

Working Conditions Irregular Hours

Open Date 11/13/2023

Close Date

Special Instructions to Applicants

Diversity and Inclusion Statement Diversity, Equity, and Inclusion

As one of the nation’s largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors diversity, equity, and inclusion . We are committed to not only recruiting, but also retaining a diverse, mission driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive benefits centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.

Quick Link for Posting https://www.careers.luc.edu/postings/26885