The Director of Strategic Client Development will actively manage existing clients to strengthen relationships and identify new opportunities to grow new and existing client relationships. This role focuses on closing a specified number of new contracts annually, renewing existing contracts, and playing a key leadership role in client relationship management and new client development. Responsibilities include client visits, entertainment, and serving as API’s senior contact and internal voice of the client. The Director will also assist with key hotel chain, management, and ownership relations as needed.
Position is hybrid, requiring a minimum of 3 days/week in our Melville, NY headquarters.
Essential Functions:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strategic Client Development Sales:
Grow existing accounts and expand API’s market share
Design custom growth strategies for each account in line with overall growth plans
Support and co-own new select destination client opportunities with business development staff, transitioning these accounts to network contracts
Client Relationship Management:
Effectively manage assigned destination clients
Renew existing contracts
Develop strategies to expand wallet share with existing clients by exploring and managing new destinations not currently managed by API.
Leverage existing contacts to convert select destinations into network accounts
Identify risks and opportunities for growth
Day-to-Day Management:
Build and maintain strong relationships with clients
Understand client needs and objectives.
Ensure client retention and satisfaction
Manage workload effectively in a fast-paced environment, relying on extensive experience and judgment to plan and accomplish goals
Update all client-related activity in Salesforce (opportunities, contracts, calls, and meetings) to ensure accurate sales forecasts and client touchpoints
Communication:
Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
Prepare reports on account status
Present new products and services to enhance existing relationships
Market Knowledge:
Stay updated on industry trends and competitors
Provide insights to clients to help them stay ahead in their market
Act as a trusted advisor by sharing relevant information and resources
Other Responsibilities:
Perform other job duties as assigned by Senior Leadership based on client or API’s needs
Collaborate on product or service enhancements based on client feedback
Maintain professional behavior and attire to represent API professionally
Adhere to work schedules and operate timely
Required Skills, Education And Experience
Minimum 3years of account management/sourcing experience
At least 5 years of experience in the travel industry, working closely with airlines and/or hotels
Bachelor’s degree in business administration, sales and marketing, or a related field
Ability to manage workload effectively in a fast-paced environment
Solid judgment and leadership skills
Attention to detail and high-quality work output
Strong presentation and communication skills
Leadership in inter-team communication and cohesiveness
Loyal, trustworthy, mission-driven, and self-directed with a passion for API
Exceptional verbal and written communication skills
Impeccable integrity, analytical skills, and strong work ethic
Persuasive presentation skills in both small and large audience settings
Competencies
Strategic Thinking
Leadership
Client Relationship Management
Business Acumen
Sales and Negotiations
Problem Solving/Analysis
Project Management
Financial Management
Team Collaboration
Adaptability
Results Driven
Budget Management
Communication Proficiency
Position Type and Expected Hours of Work
Days and hours of work are Monday through Friday, normal core business hours. This is a hybrid position with a minimum of 3 days in our Melville, NY Headquarters. Evening and weekend work may be required as job duties demand.
Supervisory Responsibility
None
Travel Requirements
Frequent travel required (50% or more), including international
Compensation
Good faith, target annual salary is $70,000 - $75,000 plus bonus and is commensurate with experience.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Who We Are
API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you!
Other Duties
Duties, responsibilities and activities may change at any time according to business needs.
The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
AAP/EEO Statement
Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Business Development and Sales
Industries
Internet Publishing
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